Export Operations Control Tower Leader

Yusen Logistics Americas Inc.; Secaucus (NJ); In loco; USD 78.000 - 124.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401k with match

PTO 10 days

Bonus program

Paid holidays

OT pay eligibility

FSA & Insurance

Descrizione del lavoro

Yusen Logistics Americas Inc. is seeking a Control Tower Export Manager to lead daily export/origin operations within the Order Management team in the Supply Chain Solutions Group. You will drive process excellence, coach a high-performing team, and ensure on-time client PO booking.

The role requires five or more years in global logistics with managerial experience, strong customer service, and exceptional communication. This on-site position supports Secaucus and Jacksonville accounts.

Competenze

• Bachelor's degree preferred, plus five or more years of global logistics experience with managerial responsibilities.
• Ability to identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develops alternative solutions.
• Must possess excellent customer service and communication skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Ability to manage multi-faceted operational demands, leveraging strong organizational logic to stabilize workflows, maximize resource utilization.
• Exhibit structured, data-driven judgment to navigate fast moving supply chain exceptions and apply strong critical thinking and root cause analysis to make swift, accurate decisions that preserve departmental velocity and uphold client SLAs
• Leverage strong communication logic to write reports, business correspondence, and procedure manuals.

Mansioni

• Oversee daily export/origin workflow and align team capacity with volume.
• Improve process efficiency, workflow management, and milestone governance.
• Monitor dashboards and exception reports to ensure compliance.
• Establish clear communication protocols for client transparency and issue resolution.
• Conduct performance reviews and provide recommendations on coaching, hiring, and corrective actions.
• Maintain standard operating procedures and establish clear roles and responsibilities within the team.
• Identify and implement process improvements to enhance service quality.
• Serve as subject matter expert for systems and processes; support demos and training.
• Lead change management for new software, system enhancements, and SOP updates.
• Support sales and client engagement by demonstrating operational expertise.
• Promote a culture of innovation and openness to new approaches.
• Manage relationships with client contacts and internal Business Development and Account Management.
• Support client business reviews preparations and account performance discussions.
• Resolve customer issues proactively and understand when to elevate a customer concern to management.
• Use performance metrics to identify and mitigate supply chain risks.
• Lead onboarding and training for new clients, new origins, and vendors.
• Build a highperformance culture through continuous training and development.

Conoscenze

Leadership

Global logistics experience

Process improvement

Customer service

Communication

Analytical skills

Problem solving

Project management

Formazione

Bachelor's degree preferred

Descrizione del lavoro

Yusen Logistics Americas Inc. is seeking a Control Tower Export Manager to lead daily export/origin operations within the Order Management team in the Supply Chain Solutions Group. You will drive process excellence, coach a high-performing team, and ensure on-time client PO booking.

The role requires five or more years in global logistics with managerial experience, strong customer service, and exceptional communication. This on-site position supports Secaucus and Jacksonville accounts.