Export Documentation Supervisor – Hybrid Leader

Ocean Network Express North America; Boise, Northern (ID, KY); Hybrid; USD 56,000 - 88,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

Ocean Network Express North America is seeking a Boise-based Export Documentation Lead to own the documentation process and improve bill of lading accuracy. Lead a team of 5–7 specialists, partner with onshore and offshore offices, and drive issue resolution with root-cause analysis.

The role requires 3 days in the office weekly in Boise, with 2 days remote. The position emphasizes strong staff management, data analysis, and cross-functional communication to ensure timely, accurate documentation

Qualifications

• Supervisory experience preferred.
• 2+ years of function-related experience.
• Bachelor’s Degree preferred.

Responsibilities

• General responsibility and accountability for 6+ documentation representatives
• Manage all aspects of bill of lading production with strict adherence to accuracy and deadlines
• Drive complete ownership of issue resolution, performing root cause analysis on recurring documentation errors or process bottlenecks to implement lasting solutions
• Demonstrate consistent follow-through on all customer inquiries, internal commitments and operational action items from inception to final closure
• Assist on-shore and off-shore offices as necessary to maintain seamless workflow continuity
• Ensure employees within the Export Documentation group are equipped with ample knowledge to provide accurate information to both internal and external customers
• Monitor and respond to internal and external customer requirements to ensure complete customer satisfaction
• Ensure the Manager is provided a daily recap for departmental awareness
• Work across the organization to understand, influence and implement service strategies that support existing and new products.
• Available for holidays, weekends, extended hours and travel as needed

Skills

Staff management

Delegation

Performance coaching

Feedback

Adaptability to change

Data analysis

Root-cause analysis

Multitasking

Interpersonal skills

Verbal and written communication

Education

Bachelor's Degree Preferred

Job description

Ocean Network Express North America is seeking a Boise-based Export Documentation Lead to own the documentation process and improve bill of lading accuracy. Lead a team of 5–7 specialists, partner with onshore and offshore offices, and drive issue resolution with root-cause analysis.

The role requires 3 days in the office weekly in Boise, with 2 days remote. The position emphasizes strong staff management, data analysis, and cross-functional communication to ensure timely, accurate documentation