Supervisor, Export Documentation

Ocean Network Express North America; Meridian (ID); Hybrid; USD 56,000 - 88,000; Full time

Job summary

Ocean Network Express North America in Boise, ID is seeking a Export Documentation Supervisor to own the Boise export documentation process and oversee a team of 5–7 specialists, ensuring accurate bill of lading production and timely delivery.

You will partner with management to develop policies, analyze root causes of errors, and drive continuous improvement across internal and external customer workflows in a hybrid work model requiring three days in the office.

Qualifications

• Experience in supervising documentation staff
• Ability to analyze data and root causes of issues
• Strong communication with cross-functional teams

Responsibilities

• General responsibility and accountability for 6+ documentation representatives
• Manage bill of lading production with accuracy and deadlines
• Drive ownership of issue resolution and root-cause analysis
• Follow through on customer inquiries and internal actions
• Support on-shore and off-shore offices to maintain workflow continuity
• Ensure team knowledge to provide accurate information to customers
• Respond to internal and external customer requirements
• Provide daily recap to Manager
• Collaborate to implement service strategies for existing/new products
• Available for holidays, weekends, extended hours and travel as needed

Skills

Staff management

Adaptability

Supervisory skills

Data analysis

Root cause analysis

Multitasking

Follow through

Education

Bachelor’s Degree Preferred

Job description

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Ocean Network Express

Custom Field 1: USA - Boise

Salary Range:$56,000.00to$87,500.00

Location

Boise, ID. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

This position is responsible for driving full ownership and successful execution of the Boise Export Documentation process. Assist the Manager in developing policies and procedures to ensure optimal bill of lading production and high-quality documentation services for internal and external customers. Employ root cause analysis to continuously improve accuracy, resolve operational friction and ensure complete follow-through on all departmental deliverables. Direct oversight of 5-7 specialists handling escalation and problem resolution

Additional Responsibilities

• General responsibility and accountability for 6+ documentation representatives
• Manage all aspects of bill of lading production with strict adherence to accuracy and deadlines
• Drive complete ownership of issue resolution, performing root cause analysis on recurring documentation errors or process bottlenecks to implement lasting solutions
• Demonstrate consistent follow-through on all customer inquiries, internal commitments and operational action items from inception to final closure
• Assist on-shore and off-shore offices as necessary to maintain seamless workflow continuity
• Ensure employees within the Export Documentation group are equipped with ample knowledge to provide accurate information to both internal and external customers
• Monitor and respond to internal and external customer requirements to ensure complete customer satisfaction
• Ensure the Manager is provided a daily recap for departmental awareness
• Work across the organization to understand, influence and implement service strategies that support existing and new products.
• Available for holidays, weekends, extended hours and travel as needed

Core Required Skills and Competencies

• Management of staff, experienced in: delegation, performance coaching, feedback
• Adapts to change and prioritizes for high-end results
• Strong orientation toward supervising/managing staff to achieve at high levels
• Ability to evaluate data, analyze and problem solve.
• Ability to evaluate operational metrics, analyze root causes of documentation errors, and execute effective solutions.
• Ability to multitask and prioritize
• Responsive, dependable, and follows through

Function Specific Skills

• Good knowledge of bill of lading requirements, rating and regulatory compliance
• Provides exceptional service to internal and external customers with accuracy, efficiency and effectiveness
• Strong interpersonal skills
• Exceptional verbal and written communication skills; confident communicating with cross-functional teams, global offices, and external clients.

Required Minimum Years Experience

Supervisory preferred and 2+ function-related.

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.