Expert Field Service Technician

Xylem; Orlando (FL); On-site; USD 55,000 - 89,000; Full time

Job summary

Join a leading water technology company dedicated to solving critical water challenges. As an Expert Field Service Technician, you will play a vital role in installing and maintaining advanced water treatment equipment, ensuring customer satisfaction through exceptional service. This position offers a standard day shift with opportunities for career progression and development. You will be part of a team that values diversity and innovation, making a significant impact in the industry. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Generous PTO Package

Retirement Savings Plan

Employee Discount Programs

Career Development Plans

Qualifications

• 5-7 years technical experience in industrial or commercial process water.
• Ability to identify and remedy potential safety concerns.

Responsibilities

• Install, service, and maintain water purification equipment.
• Provide excellent customer service and identify sales opportunities.

Skills

Water Treatment Experience

Mechanical Skills

Plumbing Knowledge

Customer Service

Basic Controls Ability (PLC)

Technical Troubleshooting

Education

High School Diploma or Equivalent

Tools

Microsoft Office

P&IDs Interpretation

Electrical Wiring Diagrams

Job description

Join to apply for the Expert Field Service Technician role at Xylem

1 week ago Be among the first 25 applicants

Join to apply for the Expert Field Service Technician role at Xylem

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is looking for an Expert Field Service Technician to report to our Orlando location and service our water treatment equipment at customer sites in the surrounding area.

What your day will look like as an Expert Field Service Technician

The Expert Field Service Technician will be responsible for the installation, service, and maintenance of our water purification equipment, utilizing a company service vehicle. Equipment specific training will be provided. Candidates with previous water treatment/mechanical/plumbing experience are especially encouraged to apply.

This position operates on a standard day shift schedule M-F with a compensated on call rotation and occasional weekends.

Benefits For Expert Field Service Technicians

• Health, Dental, and Vision insurance available on your 1st day of employment
• Generous retirement saving plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs
  
  

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.

Core Responsibilities And Tasks For Expert Field Service Technicians

• Perform installations, start-ups, tests, troubleshooting, repairs, maintenance, and sanitizations to the following high purity water treatment equipment.
• Multimedia Filters, Carbon Beds and Water Softeners
• Reverse Osmosis and Nano Filtration
• Continuous Deionization and Resin Bed Deionization
• Ultraviolet Sterilization and Final Filtration
• Industrial and Laboratory Water Purification Systems
• Installation and maintenance of three phase and single phase pumps including replacing mechanical seals
• Read and interpret P&IDs and complete complex PVC and CPVC piping projects
• Read and interpret Electrical Wiring Diagrams and complete low voltage wiring of the associated components
• Provide semi-complex training to customers on products and services, as well as documenting all installations, inspections, maintenance, and repair work
• Maintain an adequate inventory of replacement parts and tools required for service
• Effectively identify problems as they occur and take appropriate steps to solve them including but not limited to piping, electrical and mechanical repairs
• Provide excellent customer service while identifying any sales opportunities for new equipment, expendables, or service contracts
• Follow an after-hours on-call schedule and respond to all problems in an appropriate and timely manner to minimize the customer’s downtime
• Coordinate with customers to schedule service and installations
• Maintain company service truck and a clean driving record
  
  

Position Requirements For Expert Field Service Technicians

• HS diploma or equivalent
• 5-7 years technical experience including industrial or commercial process water experience
• Basic controls ability (PLC)
• Experience with Microsoft office, including the ability to utilize smart devices
• Ability to work in a high customer facing position
• Ability to identify and remedy potential safety concerns
• Ability to pass a background check, drug screen, MVR, and DOT physical
• A valid driver’s license with a clean driving record
  
  

TRAVEL REQUIREMENTS: 50% or more daily travel

**Job postings will include a wide salary range, with each role's pay falling within that range. Actual starting salary is based on factors such as skills, experience, location, and market conditions.**

Salary Range

$55,300.00 - $88,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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