Lead Field Service Engineer - Automation

GE Vernova's Grid Software; United States; Remote; USD 78,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Lead Field Service Engineer in Automation, where you'll ensure the successful installation and commissioning of cutting-edge automation systems. This dynamic role requires technical expertise and strong customer service skills to troubleshoot issues and deliver exceptional support. With opportunities for travel and professional development, you'll play a crucial role in enhancing customer productivity while working in a collaborative environment. This position offers competitive compensation and a comprehensive benefits package, making it an exciting opportunity for those looking to make a significant impact in the field.

Benefits

Medical, dental, and vision coverage

401(k) retirement savings plan

Tuition assistance

Paid parental leave

Disability and life insurance

Employee Assistance Program

Qualifications

• 5+ years of field service experience in automation systems.
• Ability to travel up to 85% for customer support.

Responsibilities

• Perform installation and commissioning of automation systems.
• Provide on-call support and troubleshoot issues at customer sites.

Skills

Field Service Engineering

Troubleshooting

Project Management

Customer Service

Technical Documentation

Education

Bachelor's Degree in Electrical Engineering

Associate's Degree with 2 years experience

High School Diploma with 10 years experience

Tools

MS Office

Job description

Job Description Summary

The Lead Field Service Engineer - Automation under general guidance and minimal supervision, performs a wide range of engineering tasks and ensures proper installation, service and commissioning of products and services. Provides technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.

Job Description

Essential Responsibilities

As a Field Service Engineer - Automation, you will:

• Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE automation systems at site locations during ship construction.
• Performs troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implements corrective actions.
• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
• Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Develop presentations and provides training and instruction to customers.
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams.
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
• Coordinate maintenance activities for the customer and planning for inspections
• Provide support to engineering teams working on customer modernization projects.
• Provide support the bidding process for the customer modernization projects.
• Provide on call support in response to customer calls for service
• Complete timely service reports and other administrative requirements
• Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
• Extended hours / overtime maybe required during peak periods and emergency circumstances.
• Domestic or overseas travel to customer sites for extended periods of time.

Qualifications/Requirements

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate's Degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 2 additional years of related industry experience) OR at least 10 years of automation experience with a high school degree.
• Minimum of 5 years of field service and/or commissioning experience in a field service / commissioning environment with automation systems in a marine environment.

Eligibility Requirements

• US Citizen with the ability to achieve security clearance for Department of Defense projects.
• Ability and willingness to travel up to 85% of the time on short notice.
• Must be physically fit to be able to board vessels offshore.
• Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.

Desired Characteristics

• Possesses leadership qualities that align with GE behaviors.
• Background in a customer facing position within a Service environment.
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.

The base pay range for this position is $78-120k. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for bonuses, such as a performance bonus/variable incentive compensation/equity. This position is expected to close on April 1st, 2025. The company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

#LI-MS3

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: May 26, 2025