Lead Field Service Engineer – Philadelphia, PA

GE Vernova's Grid Software; Philadelphia (Philadelphia County); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player in electrification systems is seeking a Lead Field Service Engineer to enhance operational efficiency for high-performance applications. This pivotal role involves leading field service teams, providing technical support, and fostering customer relationships to drive project profitability. With a commitment to professional development and a collaborative work environment, this opportunity is perfect for those looking to make a significant impact in the energy sector. Join a forward-thinking company dedicated to decarbonization and energy efficiency, where your expertise will be valued and rewarded.

Benefits

Relocation Assistance

Professional Development

Competitive Compensation

Qualifications

• 3+ years of field service experience with a focus on customer service.
• Ability to obtain Secret level clearance and travel 30% of the time.

Responsibilities

• Lead field service staff and support customers with equipment issues.
• Provide technical support for installations and outages.

Skills

Field Service Experience

Customer Relationship Management

Technical Support

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in Electrical Engineering

Master's Degree in Engineering

Tools

MS Office

Job description

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Job Description Summary

GE Vernova’s Power Conversion business provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.

Job Description

Essential Responsibilities:

• Lead and support field service staff and customers on GE Power Conversion equipment (Drive, automation, rotating machines, auxiliary equipment) system issues. Reaches back to CoE as appropriate.
• Provide technical support for new unit installation / startup and other outage work scopes.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize plant availability, and improve customer service. Develop customer relationships and improve project profitability.
• Partner with cross-functional teams to drive actions and resolve customer issues using best practices. Communicate results effectively to customers.
• Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and faults. Analyze risks and establish contingency plans.

Qualifications/Requirements:

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university.
• Minimum 3 years of field service and/or commissioning experience.
• US citizen with the ability to obtain Secret level clearance.
• Ability and willingness to travel 30% of the time.

Desired Characteristics:

• Master's Degree in Engineering.
• 5 years of experience within an engineering environment.
• Experience in a customer-facing Service environment, with ability to maintain long-term relationships with Government customers.
• Technical knowledge of power conversion products (controls/automation, variable frequency drives, power, rotating machines).
• Effective team building and problem-solving skills.
• Strong communication skills, proficient in MS Office tools.
• Ability to prioritize workload and adapt to shifting priorities.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer and will only employ those legally authorized to work in the US. Employment is conditioned upon a successful drug screen.

Relocation Assistance Provided: Yes

This is a remote position.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development