Expert Field Service Technician

Xylem; Orlando (FL); On-site; USD 55,000 - 89,000; Full time

Job summary

Join a leading water technology company as an Expert Field Service Technician in Orlando, Florida. You will be responsible for the installation and maintenance of water purification equipment, ensuring customer satisfaction through excellent service. With a focus on innovation and sustainability, you'll work in a dynamic environment that values diversity and inclusion. Competitive benefits and a supportive work culture await you.

Benefits

Health, Dental, and Vision Insurance

Generous Retirement Saving Plan

Generous PTO Package

Paid Holidays

Career Progression Plans

Qualifications

• 5-7 years of technical experience in industrial or commercial process water.
• Ability to pass background checks and drug screens.

Responsibilities

• Install and maintain water treatment equipment.
• Provide excellent customer service and identify sales opportunities.
• Follow an after-hours on-call schedule.

Skills

Customer Service

Troubleshooting

Technical Experience

Education

High School Diploma

Tools

Microsoft Office

Piping

Electrical Wiring

Job description

Expert Field Service Technician page is loaded

Expert Field Service Technician

Apply remote type Onsite locations Orlando, Florida | time type Full time | posted on Posted 30+ Days Ago | job requisition id R40706

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is looking for an Expert Field Service Technician to report to our Orlando location and service our water treatment equipment at customer sites in the surrounding area.

What your day will look like as an Expert Field Service Technician

The Expert Field Service Technician will be responsible for the installation, service, and maintenance of our water purification equipment, utilizing a company service vehicle. Equipment-specific training will be provided. Candidates with previous water treatment, mechanical, or plumbing experience are encouraged to apply.

This position operates on a standard day shift schedule M-F with a compensated on-call rotation and occasional weekends.

Benefits for Expert Field Service Technicians

• Health, Dental, and Vision insurance available on your 1st day of employment
• Generous retirement saving plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.

Core Responsibilities and Tasks for Expert Field Service Technicians

• Perform installations, start-ups, tests, troubleshooting, repairs, maintenance, and sanitizations of high purity water treatment equipment such as Multimedia Filters, Carbon Beds, Water Softeners, Reverse Osmosis, Nano Filtration, Continuous Deionization, Resin Bed Deionization, Ultraviolet Sterilization, and Final Filtration, including Industrial and Laboratory Water Purification Systems.
• Install and maintain three-phase and single-phase pumps, including replacing mechanical seals.
• Read and interpret P&IDs and complete complex PVC and CPVC piping projects.
• Read and interpret Electrical Wiring Diagrams and perform low voltage wiring.
• Provide semi-complex training to customers on products and services, documenting all work performed.
• Maintain an adequate inventory of replacement parts and tools.
• Identify problems and take appropriate steps to resolve piping, electrical, and mechanical issues.
• Provide excellent customer service and identify sales opportunities for new equipment, expendables, or service contracts.
• Follow an after-hours on-call schedule and respond promptly to minimize customer downtime.
• Coordinate with customers to schedule service and installations.
• Maintain company service truck and a clean driving record.

Position Requirements for Expert Field Service Technicians

• HS diploma or equivalent
• 5-7 years of technical experience, including industrial or commercial process water experience
• Basic controls ability (PLC)
• Experience with Microsoft Office and smart devices
• Ability to work in a high customer-facing position
• Ability to identify and remedy safety concerns
• Ability to pass background checks, drug screens, MVR, and DOT physical
• A valid driver’s license with a clean driving record

TRAVEL REQUIREMENTS: 50% or more daily travel

Salary range: $55,300.00 - $88,500.00

Join the global Xylem team to be part of innovative water technology solutions that transform water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Be part of creating a world where water challenges are met with ingenuity and dedication, valuing diversity, equity, and inclusion.

At Xylem, you'll contribute to solving water issues and have opportunities through our paid Volunteer Program, Xylem Watermark. We prioritize diversity and employee well-being through DE&I initiatives and Employee Resource Groups (ERGs). We are an Equal Employment Opportunity and Affirmative Action employer, fostering an inclusive environment free from discrimination or harassment.

Please note this job description outlines the general nature of the position and is not exhaustive. We provide reasonable accommodations to enable all employees to perform their essential functions. We reserve the right to modify this job description and assign additional duties as needed. Join us in shaping the future of water technology!