Lead Field Service Technician

APi Construction Company; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job description

At Grunau Fire, we are dedicated to providing exceptional fire protection solutions that safeguard lives and properties. With a legacy of excellence spanning decades, our team is committed to delivering top-tier services, including fire sprinkler systems, alarms, and maintenance. Our success is built on a foundation of innovation, quality craftsmanship, and unwavering dedication to customer satisfaction. As we continue to grow and expand our services, we seek passionate and skilled professionals to join our team and contribute to our mission of ensuring safety and peace of mind for our clients. If you are driven by excellence and ready to make a meaningful impact, we invite you to explore the opportunities available at Grunau Fire.

Due to continued growth, we are looking to add a Lead Field Service Technician role to our location in Orlando, FL. In this role, your main function is to respond and resolve complex service calls, providing senior technical support and troubleshooting and/or team leader functions. Additional responsibilities related to the technical delivery of small service jobs, time and material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the fire alarm and security systems category as well as their associated computer systems. You will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.

Key Responsibilities:

• Can independently troubleshoot and repair complex issues
• Can program 2-3 systems at an expert level
• Perform complex system back-ups and install appropriate updates
• Build quotes, sell, and attend necessary business meetings with customers
• Oversee the technical work for high profile clients
• Complete required documentation for work performed or other contractual obligations
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer

Requirements:

• High School Diploma or GED
• Certifications required for system-specific work
• Ability to work independently
• Ability to travel throughout the service area
• Valid Driver’s License and driving record acceptable to Grunau Fire Protection

Desired Experience:

• 7+ years of experience in Fire Alarm/Security
• Ability to program Fire Alarm Systems
• Experience working with various Fire Alarm Systems/Panels
• Technical Training
• Strategic mindset

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what you value most."

Equal Opportunity Employer, including disabled and veterans.