Customer Experience Associate - Flexible Retail (Doll Salon)

Mattel, Inc.; McLean (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

American Girl Washington, DC retail store (McLean, VA) is seeking a dynamic Experience Associate to deliver prompt, friendly sales assistance in a customer‑driven environment. You’ll help customers find merchandise, share product knowledge, and support store goals.

Flexible retail scheduling including days, nights and weekends is required. Prior toy or specialty retail experience is preferred, and comfort working around children is a plus.

Qualifications

• Retail or service industry sales experience preferred.
• Must be willing to work a flexible retail schedule including days, nights and weekends.
• Experience working around children preferred.
• Engaging with Customers in Doll hair braiding Salon Experience

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS system familiarity

Job description

American Girl Washington, DC retail store (McLean, VA) is seeking a dynamic Experience Associate to deliver prompt, friendly sales assistance in a customer‑driven environment. You’ll help customers find merchandise, share product knowledge, and support store goals.

Flexible retail scheduling including days, nights and weekends is required. Prior toy or specialty retail experience is preferred, and comfort working around children is a plus.