Customer Experience Associate — Flexible Retail Schedule

Mattel, Inc.; Dallas (TX); On-site; USD 2,066,000 - 2,376,000; Part time

Job summary

American Girl Retail Store seeks a dynamic Sales Department Clerk (Retail Associate) to provide prompt, efficient sales support in a customer-oriented environment. Location is the American Girl Retail Store with reporting to the Sales Manager.

You will greet and assist customers, upsell products, share store events, and process transactions while contributing to team goals in a fast-paced setting.

Qualifications

• Sales experience in the specialty retail or service industry preferred.
• Basic computer skills; experience using a POS System.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS system

Flexible schedule

Growth mindset

Tools

POS System

Job description

American Girl Retail Store seeks a dynamic Sales Department Clerk (Retail Associate) to provide prompt, efficient sales support in a customer-oriented environment. Location is the American Girl Retail Store with reporting to the Sales Manager.

You will greet and assist customers, upsell products, share store events, and process transactions while contributing to team goals in a fast-paced setting.