Experiences Store Manager — Events, People & Growth

DICK; Springfield (MO); On-site; USD 50,000 - 76,000; Full time

Job summary

DICK'S Sporting Goods seeks a Store Head Coach to lead in-store experiences, merchandise presentation, and customer service across the Rock Wall, cage, golf bays, and related activities.

You will plan events, manage staffing, ensure compliance, and collaborate with marketing to drive revenue and athlete satisfaction while upholding safety and company policies.

This role focuses on building a high-energy, inclusive team that delivers memorable shopping experiences and strong departmental KPIs.

Qualifications

• High School Diploma or Equivalent.
• Bachelor's Degree Preferred.
• 1 - 3 Years of experience including 1-3 years of retail management experience.

Responsibilities

• Oversees all specialized experiences of the business including: The Rock Wall, The Cage, The Field/Ice Rink, Golf Bays/Services, Equipment Service, and In-Store activations (where applicable).
• Increase revenue, traffic, athlete conversion through strategic programming including but not limited to in-store events, utilization of batting cages, golf bays, outdoor field and rock wall, couponing/shop nights.
• Event planning, event space capabilities; provide information on event space configurations and recommend the most effective set up for the event type and size based on event space & availability.
• Oversees staffing coverage, internal and external communication, event day-of execution (setup to tear down), and ensures all appropriate event waiver needs are 100% compliant.
• Drives innovation by leveraging our specialized experiences to create and uncover new opportunities for continued engagement and enhanced value.

Skills

Retail management

Education

High School Diploma or Equivalent

Bachelor's Degree Preferred

Job description

DICK'S Sporting Goods seeks a Store Head Coach to lead in-store experiences, merchandise presentation, and customer service across the Rock Wall, cage, golf bays, and related activities.

You will plan events, manage staffing, ensure compliance, and collaborate with marketing to drive revenue and athlete satisfaction while upholding safety and company policies.

This role focuses on building a high-energy, inclusive team that delivers memorable shopping experiences and strong departmental KPIs.