Veterinary Customer Service Representative

Alliance Animal; San Marcos (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation/Sick Time

Bereavement Program

Parental Leave

Job summary

East & West Animal Hospital is seeking a Veterinary Customer Service Representative to join a compassionate, fast-paced team. The role involves greeting clients, triaging concerns, scheduling, and handling payments with a focus on high-quality client education and support.

The ideal candidate has 1+ year of veterinary receptionist experience, appreciates teamwork, and can adapt to changing priorities while maintaining professionalism in emotional situations.

Qualifications

• Minimum 1+ years of veterinary receptionist experience.
• Some veterinary assistant experience preferred but not required.
• Avimark experience a plus.
• Coverage of some Saturday shifts is required.

Responsibilities

• Greet and welcome clients and patients at hospital reception.
• Triage client concerns and direct to appropriate party.
• Answer calls or emails and schedule appointments to optimize daily flow.
• Check in/out clients and process payments.
• Provide compassionate emotional support to clients as needed.

Skills

Veterinary receptionist

Customer service

Communication

Teamwork

Tools

Avimark

Job description

Veterinary Customer Service Representative

• Full-time

At East & West Animal Hospital, we combine the best of Eastern and Western veterinary medicine to provide compassionate, whole-pet care in a collaborative and supportive environment. From urgent care to holistic therapies, our team focuses on treating the root cause of illness while also supporting each patient’s physical, mental, and emotional wellbeing.

Our team is passionate about building meaningful relationships with clients and empowering pet owners through education and collaboration. We’re looking for a Veterinary Customer Service Representative who is eager to grow, loves client education, and is passionate about delivering high-quality, personalized client care. If you thrive in a fast-paced environment and want to be part of a team that values empathy, teamwork, and innovative medicine, we’d love to meet you!

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We're Looking For:

• Minimum 1+years of veterinary receptionist experience.
• Some previous veterinary assistant experience is preferred, but not required.
• Previous experience utilizing Avimark is aplus, but not required.
• Coverage of some Saturday shifts are required for this position.
• Compassionate, calmteam player with a positive attitude.
• Exceptional multitasking abilities and strong communication skills.
• Highly organized with excellent computer proficiency.
• Self-motivated, with a desire to continuously learn and grow in your role.
• Ability to handle emotionally charged situations with professionalism and resilience.
• Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
• Comfortable working in a veterinary environment—must not be squeamish.
• Ability to adapt quickly to changing situations and manage multiple priorities effectively.

Pay Range: $19 - $22/hr. depending on level of experience.

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

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