Veterinary Receptionist

Mission Pet Health; Van Cortlandtville (NY); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc 24/7 access to doctors

Job summary

Mission Pet Health in Westchester County seeks a friendly receptionist to join a busy veterinary office. You’ll greet clients, manage a multi-line phone system, and help coordinate care with the veterinary team.

Our Westchester office features digital radiography, a full pharmacy, and ultrasound capabilities to support high-quality patient care. We offer comprehensive benefits, opportunities for growth, and a collaborative culture that values your voice.

Qualifications

• Passion for exceptional customer service in a fast-paced veterinary office.
• Excellent communication and interpersonal skills with patients and clients.
• Strong organizational abilities and multitasking in a busy environment.
• Flexible schedule including some weekends and holidays.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system.
• Coordinate care by maintaining medical records, scheduling, and handling payments.
• Educate clients on preventive care and hospital services to support pet health.
• Provide a calm, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Stress management

Tools

Veterinary software

Job description

At North Westchester Veterinary Office, we’ve spent over 35 years building a practice that feels like home. We’re a team of animal lovers who believe that great medicine goes hand-in-hand with a friendly smile and a warm atmosphere. Whether we’re seeing a new puppy for their first exam or managing a complex case with our on‑site ultrasound and lab, we treat every pet like they’re our own. We’re looking for someone who is just as passionate about people and pets as we are to join our close‑knit family. We’re big believers in helping our people grow. Whether you’re interested in mastering the front desk, sharpening your clinical skills, or stepping into a leadership role, we’re here to support those goals. You won’t just be a "cog in the wheel" here; you’ll be part of a collaborative team where your voice is heard and your professional development is a priority. We work hard to maintain a supportive environment where you can actually enjoy your workday while building a career you’re proud of. Success here is all about the details—from a seamless check‑in for a client to the dedicated nursing care we provide our patients. You’ll be right in the middle of a busy, rewarding office equipped with digital radiography, a full pharmacy, and a team that truly has each other’s backs. Plus, living and working in Westchester County gives you the best of both worlds: plenty of local charm and outdoor spots to explore, all with the excitement of the city just a short trip away.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America’s Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.