Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; New York (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive pay based on experience

Medical, dental, vision, and life-ins

Free virtual mental healthcare for 13+

Uniform allowance

Pet care discounts

Paid time off and holidays

Employee Assistance Program

Encore Vet Group training, CE, and dev

401(k) with up to 5% match

Job summary

West Chelsea Veterinary in Manhattan's West Chelsea neighborhood is seeking a Full-Time Customer Service Representative to join our compassionate team at the front desk. You will create warm first impressions, manage patient records, and support clients with empathy and efficiency.

The role emphasizes organization, multitasking, and professional communication, with a comprehensive benefits package and opportunities for growth within Encore Vet Group network.

Qualifications

• Experience in customer service or front desk roles.
• Strong organizational skills and attention to detail.
• Ability to multitask and maintain composure under pressure.
• Empathetic and clear communication with clients.

Responsibilities

• Greet clients warmly and provide excellent front-desk service.
• Manage appointments, patient records, and phone inquiries.
• Assist with basic administrative tasks and data entry.
• Collaborate with team to ensure smooth clinic operations.

Skills

Customer service

Front desk

Organization

Multitasking

Tech-savvy

Clear communication

Job description

Overview

Join our team as a Customer Service Representative at West Chelsea Veterinary!

At West Chelsea Veterinary, we’re not just a veterinary hospital, we’re a team guided by compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative who will bring warmth, efficiency, and positive energy to our front desk.

Join Our Team in the Center of Manhattan’s Vibrant West Chelsea Neighborhood!

At our hospital, we’re proud to be part of a creative, compassionate community that truly values connection and care. We’ve earned the trust of our neighbors and their pets by building long-standing relationships rooted in respect, service, andcare.

Why Join West Chelsea Veterinary?

We treat every pet like family—and every team member like gold. While we take our work seriously, we never miss a chance to laugh, enjoy team lunches, and celebrate our successes together. It’s a workplace where compassion, collaboration, and camaraderie thrive.

Our hospital blendsmodern medicine with heartfelt care. We offer wellness and preventive care, surgery, dentistry, diagnostics, and acupuncture, all delivered with empathy and excellence.

This Role Might Be a Great Fit for You If You:

• Love connecting with people and creating positive first impressions
• Are organized, detail-oriented, and keep things running smoothly
• Excel at multitasking and staying calm under pressure
• Are confident using technology and managing patient records
• Communicate clearly and compassionately—especially when pet parents are anxious
• A supportive, team-focused environment where you candevelopyour skills and thrive both personally and professionally.

What We Offer:

We believe in supporting our team just as much as we support our clients. Here’s what you can expect:

• Competitive pay,based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare services for household (13+)
• Uniform allowance
• Generous pet care discountsfor your personal pets
• Paid time off, floating holidays, parental leave, and military leave
• A comprehensive Employee Assistance Program(from finances to wellness and everything in between)
• Access to Encore Vet Group’s training, CE, and career development resources
• 401(k) retirement plan with up to 5% company match

This is more than just a job, it’s your chance to be part of a team where your voice is heard, your skills are valued, and your impact genuinely matters. If you’re looking for meaningful work in a supportive, purpose-driven environment, we’d love to meet you!

Join us in making every client feel at home—and every pet feel safe, loved, and cared for.

West ChelseaVeterinary isproud to bepartnered with Encore Vet Group.

Our hospital website: Best Veterinary Hospital In New York, NY | West Chelsea Veterinary

Pay Range

USD $20.00 - USD $23.00 /Hr.