Experienced Veterinary Receptionist
Doral Centre Animal Hospital
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Benefits offered by this job
Job summary
Doral Centre Animal Hospital is seeking a compassionate Veterinary Receptionist to join our team as a part-time client service representative. You will be the first point of contact, handling calls, scheduling, and patient check-ins in a fast-paced environment.
The role emphasizes exceptional client service and collaboration with doctors and technicians. Experience in veterinary client service is preferred; bilingual English/Spanish is strongly preferred.
Qualifications
- Minimum of one year of veterinary receptionist or client service experience.
- Familiarity with veterinary terminology is a plus.
- Bilingual English/Spanish is strongly preferred.
Responsibilities
- Welcome clients and patients with warmth and professionalism.
- Answer multi-line phones, schedule appointments, and manage calendars.
- Check in/out patients and maintain accurate records.
- Process invoices and client payments.
- Explain services and discharge instructions to clients.
- Coordinate prescriptions under veterinarian direction.
- Maintain organized front desk and lobby area.
Skills
Education
Tools
Job description
Department: Receptionists
Employment Type: Part Time
Location: Doral, Florida
Compensation: $18.00 - $22.00 / hour
Are you an experienced Veterinary Receptionist looking for a flexible part-time opportunity with a collaborative team that values exceptional client care?
Doral Centre Animal Hospital is seeking a compassionate, organized, and client-focused Veterinary Receptionist (Client Service Representative) to join our growing team. As the first point of contact for our clients and patients, you'll play an essential role in creating a welcoming experience while supporting our doctors, technicians, and hospital operations.
If you enjoy building relationships with pet owners, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
At Doral Centre Animal Hospital, we believe exceptional veterinary medicine begins with exceptional client service. Our reception team helps guide clients through every stage of their pet's visit while working alongside an experienced medical team committed to compassionate, high-quality care.
This is an excellent opportunity for someone looking to continue growing their career in veterinary medicine while maintaining the flexibility of a part-time schedule.
As a Veterinary Receptionist, you'll serve as the communication hub of the hospital by:
- Welcoming clients and patients with professionalism, warmth, and compassion
- Answering multi-line phones, scheduling appointments, and managing daily calendars
- Checking patients in and out while ensuring accurate documentation
- Maintaining electronic medical records with attention to detail
- Processing invoices, payments, and client financial transactions
- Explaining hospital services, appointment expectations, and discharge instructions
- Assisting with prescription requests and medication pick-up coordination under veterinarian direction
- Communicating effectively with veterinarians, technicians, and support staff to ensure efficient patient flow
- Providing calm, empathetic support during urgent or emotionally sensitive situations
- Helping maintain an organized, welcoming front desk and lobby environment
We're seeking someone who is:
- Experienced in veterinary client service (not an entry-level position)
- Passionate about helping pets and the people who love them
- Friendly, professional, and confident communicating with clients
- Comfortable multitasking in a busy veterinary hospital
- Organized, dependable, and detail-oriented
- Able to remain calm under pressure while prioritizing multiple responsibilities
- A collaborative team player who enjoys supporting others
- Minimum of one year of veterinary receptionist, veterinary client service, or medical front desk experience
- Previous experience in a veterinary hospital or animal healthcare setting
- Familiarity with veterinary medical terminology
- Experience with veterinary software such as Cornerstone, AVImark, ezyVet, or similar platforms
- Bilingual (English/Spanish) strongly preferred
This position requires the ability to:
- Sit, stand, and walk for extended periods throughout the workday
- Frequently bend, stoop, kneel, and reach
- Lift and carry up to 40 pounds independently and heavier pets with assistance
- Safely handle dogs, cats, and other companion animals of varying sizes and temperaments
- Work in a veterinary healthcare environment with routine exposure to animal dander, fur, saliva, cleaning chemicals, disinfectants, medications, and occasional loud noises
- Perform repetitive computer and telephone tasks while maintaining excellent attention to detail
- This is a part-time position offering approximately two shifts per week.
- Rotating 10- or 12-hour shifts
- Schedule and Availability: 7:00 AM – 1:00 AM, Monday through Sunday
- Flexibility to support evenings, weekends, and rotating holidays is required (employees are not scheduled every holiday but are expected to participate in holiday coverage)
- $18.00-$22.00 per hour, based on experience and qualifications
We believe in supporting our team members both professionally and personally.
- Employee discounts on veterinary services and products
- Comprehensive onboarding and hands-on training
- Continuing education and professional development opportunities
- Access to Penn Foster Veterinary Technician scholarship opportunities for eligible team members interested in advancing into a credentialed veterinary technician career
- CalmHealth mental wellness resources
- Rocket Lawyer legal resources
- A collaborative hospital culture that values teamwork, communication, and career growth
- Opportunities for future advancement as our hospital continues to grow
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