Client Service Supervisor

Doral Centre Animal Hospital; Town of Florida (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Employee Pet Care Discounts

Job summary

Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to guide our front desk team in delivering exceptional client experiences. You will bridge clients, veterinary staff, and leadership to uphold compassionate care and operational excellence.

This full‑time role requires leadership, coaching, and a strong background in veterinary client service. Proficiency with practice management software and a commitment to team development are essential for

Qualifications

• 2+ years veterinary client service/front desk experience.
• Experience as a supervisor or lead role in a veterinary setting preferred.
• Proven ability to coach and mentor staff and improve client service metrics.

Responsibilities

• Lead daily front desk operations and client service workflows.
• Coach and mentor CSRs; conduct performance evaluations.
• Oversee scheduling, client communication, and hospital flow.
• Manage client concerns, service recovery, and escalations.
• Ensure accurate medical records, invoicing, and documentation.

Skills

Leadership

Coaching

Communication

Client service excellence

Conflict resolution

Tools

Instinct

ezyVet

Cornerstone

AVImark

Job description

Description

Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career?

Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to help lead, develop, and inspire our growing Client Service team. This is not an entry-level position. We are looking for a confident veterinary professional who thrives in a fast‑paced veterinary hospital, enjoys coaching and mentoring others, and understands the critical role the front desk plays in delivering an exceptional client experience.

As the leader of our Client Service team, you will serve as the bridge between pet owners, veterinary professionals, and hospital leadership—ensuring every client interaction reflects our commitment to compassionate care, operational excellence, and outstanding service.

Department: Receptionists

Location: Doral, Florida

Compensation: $24.00 - $26.00 / hour

What You’ll Lead

• Lead daily front desk operations and client service workflows
• Ensure exceptional client experiences from check‑in through discharge
• Support appointment scheduling, client communication, and hospital flow
• Manage client concerns, service recovery, and escalated situations
• Maintain accurate medical records, invoicing, and client documentation

Team Leadership and Staff Development

• Assist with recruiting, interviewing, onboarding, and training new CSRs
• Coach and mentor Client Service Representatives to support performance and growth
• Conduct performance evaluations and ongoing development conversations
• Foster a positive, accountable, and collaborative team culture
• Help create clear expectations and consistent service standards

Hospital Operations and Workflow Management

• Ensure client callbacks, follow‑up communication, and front desk responsibilities are completed efficiently
• Identify workflow opportunities and implement process improvements
• Co‑lead monthly CSR team meetings with hospital leadership
• Support implementation of hospital initiatives and operational changes
• Partner with leadership to improve efficiency, communication, and client satisfaction

Financial and Administrative Support

• Review Accounts Receivable reports and assist with collection efforts
• Support billing accuracy, financial compliance, and front desk accountability
• Assist with operational reporting and hospital performance initiatives

What We’re Looking For

Veterinary Client Service Experience

• Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting
• Previous experience as a Veterinary Receptionist, Client Service Representative (CSR), Veterinary Front Desk Coordinator, Lead Receptionist, Medical Receptionist, or Client Service Supervisor

Leadership Experience

• Experience training, mentoring, coaching, or leading team members
• Strong conflict resolution and client service skills
• Ability to manage multiple priorities in a fast‑paced environment
• Strong organizational and communication skills

Preferred Qualifications

• Prior supervisory or leadership experience within a veterinary hospital
• Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms
• Familiarity with Accounts Receivable processes and front desk performance metrics
• Bilingual English and Spanish highly preferred

Who Thrives in This Role

• A natural leader who enjoys developing others
• Passionate about veterinary medicine and client service
• Organized, detail‑oriented, and solutions‑focused
• Comfortable navigating difficult client conversations
• Able to remain calm and professional during busy or high‑pressure situations
• Motivated by continuous improvement and operational excellence
• Excited to help build and strengthen a high‑performing veterinary team

Schedule Requirements

• Full‑Time Position
• Flexible availability required
• Ability to support evenings, weekends, and holiday rotations as needed

Full‑Time Benefits Through Innovetive Petcare

Doral Centre Animal Hospital is proud to partner with Innovetive Petcare, offering a comprehensive benefits package that supports your health, wellbeing, and professional growth.

Why You’ll Love Working With Us

• Competitive Compensation
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Pet Care Discounts
• Life Insurance and Disability Coverage
• Professional Development Opportunities
• Leadership Development and Career Growth
• Access to a National Network of Veterinary Professionals

Join a Team That Values Leadership

At Doral Centre Animal Hospital, we know exceptional veterinary care starts with exceptional client service.

If you’re ready to lead from the front, mentor others, improve hospital operations, and help create an outstanding experience for pets, clients, and team members alike, we want to hear from you.

Apply today to join Doral Centre Animal Hospital as our next Lead Veterinary Receptionist and Client Service Supervisor.