Experienced Veterinary Receptionist

Brookhaven Animal Hospital; Atlanta (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Holiday pay

Mental health resources

Job summary

Brookhaven Animal Hospital in Atlanta, GA is seeking an experienced Veterinary Receptionist to join our front desk team. This full-time position offers a fast-paced, client-focused environment where friendly greeting, accurate scheduling, and smooth check-in/out are essential.

As part of the Innovetive Petcare family, you will work with a supportive team, manage phones, payments, and records, and help educate clients on preventive care.

Qualifications

• 1+ year of veterinary receptionist/front desk experience
• Experience in a veterinary hospital/clinic
• High school diploma or equivalent
• Strong communication, organization, and customer service skills
• Ability to multitask in a busy environment
• Team-oriented and flexible scheduling including rotating weekends

Responsibilities

• Welcome clients and pets warmly and professionally
• Answer multi-line phones, schedule appointments, and communicate with clients
• Complete patient check-in/check-out, prepare invoices, and process payments
• Maintain accurate medical and client records in practice software
• Coordinate with veterinarians and staff to ensure smooth patient flow
• Provide client education on services and preventive care
• Respond to client questions with professionalism and empathy
• Maintain an organized and welcoming front desk
• Participate in rotating weekend shifts

Skills

Veterinary receptionist experience

Customer service

Communication

Multitasking

Team-oriented

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Job description

Experienced Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Atlanta, Georgia

Description

Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join our front desk team.

This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

Brookhaven Animal Hospital – 205 Town Blvd., Suite 210A, Atlanta, GA 30319

Key Responsibilities

As a Veterinary Receptionist, you’ll be an important part of the client and patient experience. Responsibilities include:

• Welcome clients and pets warmly and professionally
• Answer multi-line phones, schedule appointments, and manage client communications
• Complete patient check-in and check-out, prepare invoices, and process payments
• Maintain accurate medical records, client information, and patient information in veterinary practice software
• Coordinate with veterinarians, veterinary technicians, and medical team members to maintain efficient patient flow
• Provide client education regarding hospital services, wellness care, preventative care, and general pet health
• Respond to client questions and concerns with professionalism, empathy, and excellent customer service
• Help maintain an organized, welcoming, and efficient veterinary front desk
• Participate in rotating weekend shifts

Brookhaven Animal Hospital is closed on all major federal holidays, and holiday pay is available.

Veterinary Receptionist Qualifications

We’re looking for a reliable, organized, and compassionate veterinary receptionist who enjoys working with both people and pets.

Required:

• 1+ year of veterinary receptionist, veterinary CSR, veterinary client service, or veterinary front desk experience
• Experience working in a veterinary hospital, animal hospital, veterinary clinic, or medical office
• High school diploma or equivalent
• Strong communication, organization, and customer service skills
• Ability to multitask and prioritize in a busy, high-volume environment
• Professional, positive, and team-oriented approach
• Schedule flexibility, including rotating weekend shifts

Preferred:

• Experience with veterinary practice management software such as Cornerstone, AVImark, or similar systems
• Previous experience with appointment scheduling, veterinary medical records, payments, client education, and veterinary hospital operations

Compensation and Benefits

Starting pay: $16+ per hour, based on experience

Eligible team members enjoy:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Holiday pay
• Mental health and wellness resources available through Calm Health
• Career development and continuing education opportunities
• Advancement and professional growth pathways
• Employee discounts on veterinary services and products
• A supportive, collaborative team environment where your voice and contributions matter