2nd Shift Veterinary Client Service Representative

CARE | Charlotte Animal Referral & Emergency; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (80 hours)

Health Insurance

Vision Insurance

401k with company match

Group Term Life Insurance

Voluntary Term Life Insurance

Flexible Spending Account

Employee Assistance Program

Employee Discount

Referral Program

Tuition Reimbursement

Job summary

CARE | Charlotte Animal Referral & Emergency in Charlotte, NC is seeking an experienced Client Service Representative to join our 24-hour hospital. Veterinary CSR experience is preferred but not required.

You will greet clients, answer calls, check patients in, and coordinate with technicians while maintaining calm, empathetic communication. We offer comprehensive benefits, PTO, health and vision insurance, 401k with company match, and tuition reimbursement.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Excellent written and verbal communication skills.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Greet clients and patients as they enter the hospital.
• Answer multi-line telephone.
• Check patients in as they arrive.
• Notify technicians when patients have arrived.
• Secure all documents prior to the arrival of patients for scheduled appointments.
• Scan and save documents according to protocols.
• Input patient and client information correctly into the electronic medical record.
• Other duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Emotional intelligence

Computer proficiency

Calm under pressure

Education

High school diploma or equivalent

Job description

CARE

Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position

We’re looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.

The Schedule

We have the following schedules available:

• 11am - 9pm
• 4pm - 2am
• As a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage

Requirements

• High school diploma, general education degree or equivalent
• Ability to stay calm when customers are stressed or upset
• Proficient with computers
• Experience in customer service
• Excellent written and verbal communication skills
• Emotional intelligence, self and social awareness

Responsibilities

• Greet clients and patients as they enter the hospital
• Answer multi-line telephone
• Check patients in as they arrive
• Notify technicians when patients have arrived
• Secure all documents prior to the arrival of patients for scheduled appointments
• Scan and save documents according to protocols
• Input patient and client information correctly into the electronic medical record
• Other duties as assigned
• 80-hours of PTO
• Company Health Insurance
• Vision Insurance
• 401k with company match
• Group Term Life Insurance
• Voluntary Term Life Insurance
• $1,500/yr Flexible Spending Account
• Employee Assistance Program
• Employee Discount
• Referral Program
• Tuition Reimbursement

The Location

Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach. CARE is conveniently located minutes from uptown and is easily accessible from US74.