Experienced Animal Hospital Customer Service Rep

Steele Creek Animal Hospital; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet discount

Job summary

Steele Creek Animal Hospital is seeking a friendly client services representative to support animal owners and coordinate appointments. You will participate in a team dedicated to compassionate care and seamless client communication.

The role involves handling general, urgent, and emergency needs, with cross-training possible to assist at the front desk or in treatment. A supportive management team is committed to your growth and development.

Qualifications

• Must love PEOPLE and PETS.
• Availability Monday–Saturday and some holidays; shifts are flexible.
• Attention to detail and organization; keep work area clean.
• A welcoming smile and pleasant phone voice.
• Willing to learn, probably more than you thought.
• Ability to stay calm in an emergency situation.
• Strong team communication; answering phones and setting appointments.

Responsibilities

• Our CSRs understand the difference between general care, urgent and emergency needs.
• Many of our team are cross-trained; may assist at front desk or in treatment.
• Management team is supportive and aims to help you grow.

Skills

People skills

Phone etiquette

Detail oriented

Team communication

Calm under pressure

Willing to learn

Physical ability

Job description

Overview:

Our amazing veterinary client service team is looking to add another exceptional member who loves animals, connecting with pet owners and working with a team devoted to helping both. Steele Creek Animal Hospital opened in 1985, we remain an independently owned clinic that has experienced steady growth with our happy clients telling their friends and family about our services. This unique practice even offers rehabilitation services for pets with underwater treadmills, acupuncture, holistic medications and other unique therapies. Many animal hospitals in the Charlotte area send us their referrals.

What You Need:

• Must love PEOPLE and PETS.
• Availability is Monday through Saturday and some holidays, although our shifts are flexible.
• Attention to detail and organization. Keep your work area clean and neat.
• A welcoming smile, pleasant phone voice.
• Willing to learn, probably more than you thought.
• Ability to stay calm in an emergency situation.
• Great team communication, answering phones, taking accurate messages and setting appointments.

What We Do:

• Our CSRs understand the difference between general care, urgent and emergency needs.
• Much of our team is cross-trained. If you desire to learn technical skills we are willing to teach you. You could possibly work at the front desk and assist in treatment.
• Our management team is kind, hard-working and right by your side to help you grow.

Physical Demands:

• Must be able to lift 40 pounds when necessary.
• Standing for periods of time, filing, assisting pet owners.

Perks:

• Health, dental and vision insurance plans are available.
• Life insurance provided at no cost.
• Generous employee-owned pet discount.

No Phone Calls, Please.

WE WILL ONLY CONSIDER EXPERIENCED CANDIDATES.

If you have questions, email them to [e-mail].

Or visit our website www.KeepingPetsHealthy.com/careers/

We are a drug-free environment!