Service Advisor

Metro Nissan Dallas; Farmers Branch (TX); On-site; USD 45,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts on vehicles, parts,

Paid Nissan factory training and aPath

Career progression to Lead Advisor/ASM

Job summary

Metro Nissan Dallas is seeking an experienced Service Advisor to join our growing service department. The role focuses on building lasting customer relationships and delivering an exceptional dealership service experience.

Experience with Reynolds & Reynolds ERA Ignite is required, and bilingual English/Spanish is a plus. You will greet customers, document symptoms, recommend maintenance, review histories, and prepare repair orders while coordinating with technicians to ensure timely,

Qualifications

• Hands-on experience with Reynolds & Reynolds ERA Ignite in a dealership service dept.
• Strong customer service, communication, and relationship-building skills.
• Ability to explain repairs and maintenance clearly.
• Excellent organization, attention to detail, and time management.
• Ability to manage multiple repair orders in a fast-paced drive.
• Professional attitude, strong work ethic, and commitment to customer satisfaction.
• Ability to work well with technicians, service management, and other departments.

Responsibilities

• Greet customers promptly and professionally, building trust and long-term relationships
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs
• Review vehicle history, open recalls, and factory maintenance schedules on every repair order
• Prepare accurate repair orders and communicate recommendations clearly
• Keep customers updated on repair status, completion times, and any additional work needed
• Coordinate with technicians and parts to keep work moving and repairs done right
• Explain repair costs, warranty coverage, and recommended maintenance in plain language
• Review completed work with customers and confirm satisfaction before delivery
• Schedule follow-up appointments and declined services to keep customers coming back
• Maintain accurate customer records, repair orders, and service documentation
• Meet or exceed goals for customer satisfaction (CSI), hours per RO, and service sales
• Follow dealership policies, Nissan guidelines, and established service processes

Skills

Customer service

Communication

Relationship building

Time management

Organizational skills

Explain repairs clearly

Team collaboration

Tools

ERA Ignite

Job description

Pay: $3,000 + commission Top advisors earn $120,000+

Join the Team at Metro Nissan of Dallas

Metro Nissan of Dallas is looking for an experienced, customer-focused Service Advisor to join our growing service department. We want a motivated professional who knows the dealership service business, builds lasting customer relationships, and delivers an exceptional experience on every visit.

We take pride in serving our community with a professional, transparent, and welcoming dealership experience.

If you have dealership service advisor experience, strong communication skills, and hands‑on experience with Reynolds & Reynolds or X-Time, we want to hear from you.

Key Responsibilities

• Greet customers promptly and professionally, building trust and long-term relationships
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs
• Review vehicle history, open recalls, and factory maintenance schedules on every repair order
• Prepare accurate repair orders and communicate recommendations clearly
• Keep customers updated on repair status, completion times, and any additional work needed
• Coordinate with technicians and parts to keep work moving and repairs done right
• Explain repair costs, warranty coverage, and recommended maintenance in plain language
• Review completed work with customers and confirm satisfaction before delivery
• Schedule follow-up appointments and declined services to keep customers coming back
• Maintain accurate customer records, repair orders, and service documentation
• Meet or exceed goals for customer satisfaction (CSI), hours per RO, and service sales
• Follow dealership policies, Nissan guidelines, and established service processes

Required Qualifications

• Hands‑on experience with Reynolds & Reynolds ERA Ignite in a dealership service department
• Strong customer service, communication, and relationship‑building skills
• Ability to explain repairs and maintenance recommendations clearly
• Excellent organization, attention to detail, and time management
• Ability to manage multiple repair orders in a fast‑paced drive
• Professional attitude, strong work ethic, and commitment to customer satisfaction
• Ability to work well with technicians, service management, and other departments
• Valid driver’s license and acceptable driving record

Preferred Qualifications

• Bilingual in English and Spanish
• Experience with Nissan vehicles and manufacturer‑recommended maintenance
• Proven track record of hitting service sales goals while maintaining high CSI
• Familiarity with dealership warranty procedures and service operations

What We’re Looking For

A Service Advisor who is personable, dependable, detail‑oriented, and committed to helping customers take care of their vehicles. The right person knows that exceptional service starts with listening, honest recommendations, clear communication, and follow‑through.

What We Offer

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Employee discounts on vehicles, parts, and service
• Paid Nissan factory training and a path to Lead Advisor, Assistant Service Manager, and Service Manager

Why Metro Nissan of Dallas?

You’ll work with a team focused on customer care, professional growth, and a quality dealership experience. We’re proud to serve Dallas drivers and work to make every visit a reason to return.

Metro Nissan of Dallas is an equal opportunity employer. Employment is contingent on a background check, drug screen, and MVR review.