Experienced Service Advisor-GMC

Nissan of McKinney; McKinney (TX); Híbrido; USD 38 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Team Environment

401K plan

Health insurance

Five-day work week

Training program

Career advancement

Resumo da oferta

MCKINNEY BUICK GMC is seeking a Service Advisor to own the customer experience in our service department. You will be the main point of contact, explaining repair processes and coordinating with technicians to ensure timely vehicle service.

We welcome individuals with customer service or hospitality backgrounds and offer a great team environment, competitive benefits, and training to help you write your success story with us.

Qualificações

• Organized and friendly personality and professional, well-groomed appearance.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with customers.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and must be at least 18 years old.

Responsabilidades

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Conhecimentos

Customer service

Communication skills

Time management

Organized

Teamwork

Descrição da oferta de emprego

At MCKINNEY BUICK GMC we have an atmosphere of fun success.Our Service Team is an integral part of our dealership's success with our advisor's being the tip of the spear for our service customers. If you have experience as a Service Advisor in a car dealership and a proven track record of success this is an excellent opportunity for youAs a Service Advisor, you will own our customer’s experience in our service department. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have experience in customer service,retail sales,restaurant industryor hospitality industry.

Benefits/What's in it for ME?

• Great Team Environment
• 401K with annual discretionary Employer Match. Immediate eligibility upon fist day of employment.
• Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option.
• Five-day work week. WE ARE CLOS ED ON SUNDAYS!
• Training! We have world classtraining program to introduce you to our process and our products. Our training will help you be successful in writing your story.
• We promote from within and offer career paths for motivated individuals

Attitudes:

• Willingness to help people with their vehicle maintenance needs while you write your success story within our story as a dealership
• Desire to create a customer experience that will make you the repeat choice for our customers’
• Ability to become an expert-in our vehicles and our processes to ensure the best customer experience
• Desire to earn what you have worked for-a desire to have your efforts impact your pay

Qualifications:

• Organized and friendly personality and professional, well-groomed appearance
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license and must be at least 18 years old

Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.