Experienced Service Advisor - Heavy-Duty Trucks

Vanguard Truck Centers; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

401k match

Health insurance

STD & Life cover

FSA

PTO

Career growth

Job summary

Vanguard Truck Centers in Charlotte, NC seeks a Service Advisor to join our team. You will guide repairs, communicate with customers, and uphold Vanguard's service standards in a fast-paced shop.

This role focuses on initiating repairs, quoting estimates, scheduling work, and ensuring customer satisfaction from intake to delivery. We value 2 years of service-advisor experience, heavy-duty truck knowledge, ASE certifications, and a valid driver's license.

Qualifications

• 2 years of Service Advisor experience required.
• Heavy duty truck experience preferred.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer Training.
• Valid Driver's License.
• Ability to meet insurability requirements.

Responsibilities

• Exercise Vanguard established Processes and Procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to insure timely and smooth repair event.
• Drive service sales by capitalizing on upsell opportunities.
• Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with Service Manager as a part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards
• Engagement in TEAM environment.
• Keep work area clean and organized.
• Communicate work place or process issues and provide resolution input.
• Participate in Service Department meetings.
• Assists with the flow of work in the service department.

Skills

Service Advisor experience

Heavy duty truck experience

ASE Certifications

Manufacturer Training

Valid Driver's License

Insurability requirements

Job description

Vanguard Truck Centers in Charlotte, NC seeks a Service Advisor to join our team. You will guide repairs, communicate with customers, and uphold Vanguard's service standards in a fast-paced shop.

This role focuses on initiating repairs, quoting estimates, scheduling work, and ensuring customer satisfaction from intake to delivery. We value 2 years of service-advisor experience, heavy-duty truck knowledge, ASE certifications, and a valid driver's license.