Experienced Service Advisor — Growth & Benefits

Morrie’s 394 Hyundai; Minnetonka (MN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

401(k) match

Health, dental, and vision coverage

PTO 2 weeks

Life insurance

Disability coverage

Flexible spending accounts

Safe, well-equipped work environment

Management advancement opportunities

Job summary

Morrie’s Minnetonka Ford in Minnetonka, MN is hiring for a Service Advisor-like role. You will greet customers, collect vehicle data, inspect for needed bodywork, prepare estimates, and communicate timelines.

You will guide customers on maintenance per manufacturer specs and handle inquiries and issues throughout the service process. Join a team focused on safety, customer service, and clear communication, with opportunities for growth within Morrie’s Auto Group.

Qualifications

• Strong problem solving skills.
• Excellent verbal and written communication.
• Professional personal presentation.
• Strong organizational skills.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information.
• Inspect all vehicles for bodywork, notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries and return phone messages promptly.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Skills

Problem solving

Communication skills

Professional presentation

Organizational skills

Tools

CDK experience

Job description

Morrie’s Minnetonka Ford in Minnetonka, MN is hiring for a Service Advisor-like role. You will greet customers, collect vehicle data, inspect for needed bodywork, prepare estimates, and communicate timelines.

You will guide customers on maintenance per manufacturer specs and handle inquiries and issues throughout the service process. Join a team focused on safety, customer service, and clear communication, with opportunities for growth within Morrie’s Auto Group.