Experienced Service Advisor-Minnetonka Ford

Morrie’s 394 Hyundai; Minnetonka (MN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

401(k) match

Health, dental, and vision coverage

PTO 2 weeks

Life insurance

Disability coverage

Flexible spending accounts

Safe, well-equipped work environment

Management advancement opportunities

Job summary

Morrie’s Minnetonka Ford in Minnetonka, MN is hiring for a Service Advisor-like role. You will greet customers, collect vehicle data, inspect for needed bodywork, prepare estimates, and communicate timelines.

You will guide customers on maintenance per manufacturer specs and handle inquiries and issues throughout the service process. Join a team focused on safety, customer service, and clear communication, with opportunities for growth within Morrie’s Auto Group.

Qualifications

• Strong problem solving skills.
• Excellent verbal and written communication.
• Professional personal presentation.
• Strong organizational skills.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information.
• Inspect all vehicles for bodywork, notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries and return phone messages promptly.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Skills

Problem solving

Communication skills

Professional presentation

Organizational skills

Tools

CDK experience

Job description

Job Details:

Job Location: Morries Minnetonka Ford - Minnetonka, MN 55305, Position Type: Full Time, Salary Range: $22.70 - $27.75 Hourly

About Us:

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed to growing and training our career-oriented employees into management roles within the company.

Roles & Responsibilities:

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers:

• Industry-leading 401(k) and Roth IRA programs with competitive company match
• Full medical, dental, and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance and identity protection
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans
• Clean, well-maintained, multi-million-dollar work environments
• Exciting opportunities for management advancement within the company

What You Offer:

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.