EXPERIENCED SERVICE ADVISOR

Norfolk Truck Center- Hampton; Hampton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Norfolk Truck Center is seeking an Experienced Service Advisor to join its team in Hampton, VA. This role involves facilitating customer interactions, managing service orders, and ensuring efficient service delivery. The ideal candidate will have a strong background in customer service and basic mechanical knowledge of diesel trucks. Join a stable and rewarding career in the diesel truck industry and enjoy benefits such as health insurance and career growth opportunities.

Benefits

Health, Dental, and Vision Insurance

Disability and Life Insurance

401(k) program

Annual boot reimbursement up to $75.00

OEM Training & Career Growth Opportunities

CDL Testing and Physicals

Qualifications

• 3+ years of customer service experience (preferably in medium/heavy duty truck service setting).
• Basic mechanical knowledge of diesel trucks or heavy-duty vehicles preferred but not required.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet customers and assess their service needs.
• Open and manage work orders, documenting customer concerns and repair progress.
• Provide clear communication to customers about repair status and cost estimates.

Skills

Customer Service

Organization

Multitasking

Communication

Mechanical Knowledge

Proficiency in Microsoft Office

CRM Software Proficiency

Education

3+ years customer service experience

Valid Driver's License

Tools

CRM Software

Dealership Management Systems

Job description

NORFOLK TRUCK CENTER
EXPERIENCED SERVICE ADVISOR

Join Our Team as an Experienced Service Advisor!

Are you a customer-focused professional with a knack for organization and communication? Norfolk Truck Center is seeking an Experienced Service Advisor to join our Service team at our 401 Copeland Drive location in Hampton, VA.

As a Service Advisor, you’ll be the bridge between our customers and our skilled diesel technicians, ensuring that repairs and maintenance are handled efficiently, accurately, and with top-notch customer service.

We are a trusted International, Battle Motors, Dennis Eagle, Cummins Engine, and Eaton Transmissions dealership, providing high-quality service to our customers. When you join our team, you'll enjoy:

• Consistent Hours: Monday–Friday, 7:00 AM to 5:00 PM
• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k) program
• Annual boot reimbursement up to $75.00
• OEM Training & Career Growth Opportunities
• CDL Testing and Physicals

What You’ll Do:

• Greet customers and assess their service needs, ensuring a smooth and professional experience.
• Open and manage work orders, keeping detailed records of customer concerns, technician diagnostics, and repair progress.
• Provide clear and timely communication to customers about repair status, cost estimates, and service recommendations.
• Collaborate with technicians to ensure accurate diagnostics and repair timelines.
• Verify warranty coverage and coordinate with manufacturers or extended warranty providers when applicable.
• Promote additional services by educating customers on preventative maintenance and available service options.
• Ensure parts availability by coordinating with the parts department.
• Maintain accurate documentation for all repairs, ensuring compliance with dealership and manufacturer policies.

What We’re Looking For:

• 3+ years of customer service experience (preferably in medium/heavy duty truck service setting)
• Strong organizational and multitasking skills
• Proven ability to build relationships and close sales
• Basic mechanical knowledge of diesel trucks or heavy-duty vehicles (preferred but not required)
• Valid Driver’s License (CDL preferred but not required)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Proficiency with CRM software and Dealership Management Systems (CDK experience is a plus)

Join a Team That Values Your Skills!

If you thrive in a fast-paced, customer-oriented environment and are looking for a stable, rewarding career in the diesel truck industry, we’d love to hear from you!

Apply today and grow with Norfolk Truck Center!