Experienced Service Advisor

Burnham Nationwide, Inc.; Stroudsburg (Monroe County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking an Experienced Service Advisor to join their growing team in Stroudsburg. The ideal candidate will excel in customer service, be proficient in the automotive industry, and possess strong communication and organizational skills. This full-time role offers a competitive salary along with benefits including medical and paid time off.

Benefits

Medical insurance

Vision insurance

Dental insurance

Paid time off

Life insurance

Qualifications

• Previous service writer experience required.
• Proven automotive industry knowledge necessary.
• Self-motivated and team-oriented.

Responsibilities

• Provide outstanding customer service to all clients.
• Schedule and coordinate service appointments with customers.
• Process service requests and billing documents.

Skills

Communication

Problem Solving

Organization

Education

High school diploma or equivalent

Job description

We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.

Compensation & Benefits
This role is a full-time, salaried position and offers generous compensation and benefits. You will beeligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.

Responsibilities
• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Requirements
• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge – familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills