Experienced Service Advisor

Gray Chevrolet Chrysler Dodge Jeep Ram; Stroudsburg (Monroe County); On-site; USD 45,000 - 65,000; Full time

Job summary

A growing automotive service center is seeking an Experienced Service Advisor to enhance its customer service team. The position requires strong automotive knowledge and excellent communication skills to coordinate service appointments, assist customers, and ensure satisfaction. This is a full-time salaried role with generous benefits including health insurance, paid time off, and more.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Life Insurance

Qualifications

• Previous service writer experience required.
• Proven automotive industry knowledge.
• Self-motivated, able to work independently and in a team.

Responsibilities

• Provide outstanding customer service to all clients.
• Schedule and coordinate service appointments with customers.
• Investigate and solve customer complaints.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Time Management

Education

High School Diploma or Equivalent

Job description

We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.

Compensation & Benefits
This role is a full-time, salaried position and offers generous compensation and benefits. You will beeligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.

Responsibilities
• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Requirements
• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge – familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills