Automotive Fleet Service Advisor

Get Spiffy, Inc in; Mableton (GA); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading eco-friendly car care service provider is looking for a Remote Automotive Fleet Service Advisor. This full-time role involves managing repair services, communicating with technicians and clients, and optimizing service operations. Candidates should have at least a year of experience in a similar role and strong communication skills.

Qualifications

• At least 1 year of Service Writing or Advisor experience.
• Excellent communication and attention to detail.
• Basic automotive systems knowledge.

Responsibilities

• Manage repair services and coordinate with fleet customers.
• Submit Repair Orders and monitor workflows.
• Audit and update Spiffy Repair Board.

Skills

Communication

Attention to detail

Organizational skills

Problem-solving

Adaptability

Eagerness to learn

Tools

Excel

Google Sheets

Job description

Automotive Fleet Service Advisor (Transportation)

JOB PURPOSE

Our Remote Fleet Service Advisors are responsible for optimizing revenue opportunities by managing Spiffy's repair services. This includes ensuring accurate data entry, billing, and repair tracking through communication with technicians and operations managers, managing Spiffy's internal Repair Board, and monitoring third-party FMC software for repair orders. Service advisors will also coordinate with fleet customers post-diagnostics, schedule follow-up services, negotiate labor rates, and submit warranty claims as needed.

Hours: M-F 9 a.m.-6 p.m. EST with flexibility for outside hours as needed

Compensation: $55k/year

Variable Compensation: Up to $10,000 based on company goals

ESSENTIAL FUNCTIONS:

• Communicate with Operations and Technicians, check schedules, and submit Repair Orders
• Discuss diagnostics with technicians, update Operations, and communicate with fleet clients
• Monitor and respond to Repair Orders
• Schedule follow-up repairs and submit warranty claims
• Audit and update Spiffy Repair Board
• Coordinate with Accounting on invoices
• Identify and propose technological and process improvements
• Collaborate as part of the Service and Repair Specialist Team, reporting to the Director of Fleet Account Management

EXPERIENCE:

• At least 1 year of Service Writing or Service Advisor experience, or equivalent automotive experience
• Proficiency with Excel or Google Sheets and data entry
• Adaptability, eagerness to learn, and self-motivation
• Basic automotive systems knowledge and ability to interpret service manuals
• Excellent communication skills
• Attention to detail, organizational skills, and problem-solving abilities

WORKING CONDITIONS

This is a full-time remote role requiring a dedicated home office, reliable internet, and a professional setup. The role involves standard business hours with some flexibility for meetings across time zones. Occasional travel to the local CBU may be required.

PHYSICAL DEMANDS

Typical physical requirements include extended screen time, fine motor skills, ability to operate office equipment, and maintaining an ergonomic workspace. Reasonable accommodations will be provided as needed.

ABOUT US

Spiffy, founded in 2014, delivers eco-friendly car care services nationwide, including mobile and fixed-site washes, detailing, and maintenance services. All technology development, marketing, and sales are handled in-house.