Experienced Security Operations Manager New York

Double Check Security Group; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Company laptop

Company mobile phone

Business expenses allowance

Performance-related bonuses

Job summary

Metro Guard New York is seeking an experienced Security Operations Manager to oversee unarmed guarding operations across New York City. You will lead teams, manage rosters, and ensure compliance with client and company standards.

The role requires strong leadership, scheduling expertise, and the ability to optimise staffing while maintaining service excellence. Regular support from UK management and US owner is provided, with potential travel to other contracts as the business grows.

Qualifications

• Minimum 12 months' experience managing security teams in the manned guarding sector.

Responsibilities

• Oversee day-to-day security operations across NYC contracts.
• Produce and manage rosters and deployment schedules.
• Ensure staffing coverage through workforce planning and shift management.
• Monitor staffing to meet contractual obligations and budgeted hours.
• Conduct site audits and welfare visits.
• Lead and coach officers across multiple locations.
• Manage recruitment, vetting, onboarding, and interviews.

Skills

Staff scheduling

Team leadership

Workforce deployment

Budgeting

Licensing compliance

Reporting

Security operations

Client liaison

Job description

Metro Guard New York (Five Star Security Solutions) Location: New York City, NY (covering all NYC boroughs, including Brooklyn) Salary: Upwards From $70,000 per annum, dependent on evidenced experience.

Hours: 40 hours per week, including a minimum of 10 hours per week at a night-time venue Benefits: Company laptop, mobile phone, business expenses allowance, performance-related bonuses for seasonal events and additional scheduling uplifts

About Us

Five Star Security Solutions, trading as Metro Guard New York, is a fully licensed manned guarding provider delivering professional security services across New York and Chicago, with continued expansion plans throughout the United States.

British-owned and managed, we have successfully expanded our established UK operation into the US market over the last 18 months. Our business is built on exceptional service standards, operational excellence, and a commitment to delivering a genuine market difference within the security sector.

As our portfolio continues to grow, we are seeking an experienced and highly motivated Security Operations Manager to become a key representative of our business in New York. The successful candidate will receive regular operational support from both our UK senior management team and our US-based business owner, whilst enjoying the autonomy to manage their own workload and drive operational success.

There will be future opportunities to travel outside New York to support and oversee contracts across our growing client base.

The Role

We are looking for an experienced Security Operations Manager to oversee and support our unarmed manned guarding operations across New York City.

This is a hands-on operational management role requiring strong leadership, excellent organisational skills, and the ability to manage multiple client sites, officers, schedules, and operational priorities simultaneously.

The successful candidate will be responsible for ensuring that all contracts are fully resourced, compliant, and operating in line with both client expectations and Metro Guard New York standards.

Key Responsibilities

Operations & Resource Management

• Manage all day-to-day security operations across assigned contracts throughout New York City.
• Produce, maintain, and manage officer rosters and deployment schedules.
• Ensure all staffing requirements are covered through effective workforce planning and dynamic shift management.
• Fill operational scheduling gaps and arrange emergency cover where required.
• Monitor staffing levels to ensure contractual obligations are met at all times.
• Balance budgeted hours against worked hours, ensuring operational efficiency and profitability.
• Conduct regular site audits and welfare visits.

Workforce Management

• Lead, motivate, develop, and support security officers across multiple locations.
• Deliver training, coaching, and performance management in line with company standards.
• Conduct disciplinary and performance management processes where required.
• Ensure officers meet both client expectations and Metro Guard New York's professional standards.
• Manage guard deployment, attendance, appearance, conduct, and performance.

Recruitment & Vetting

• Arrange and conduct interviews for prospective security officers.
• Assess candidate suitability for deployment across multiple client environments.
• Collect, review, and manage all required vetting and compliance documentation.
• Assist with onboarding and induction processes.

Compliance & Licensing

• Ensure all officers meet applicable New York State licensing and training requirements.
• Maintain compliance with venue-specific licensing and certification requirements, including S95 Fire Guard certifications where applicable.
• Ensure all contracts operate in accordance with company procedures and client requirements.
• Monitor licence expiry dates and ensure compliance is reflected within weekly scheduling plans.

Client Relationship Management

• Build and maintain strong relationships with existing clients.
• Conduct regular client meetings and operational reviews.
• Respond professionally to customer concerns and service requests.
• Identify opportunities to organically grow existing contracts and services.
• Support contract retention and business development activities.

Business Development

• Leverage existing industry contacts and professional networks to identify new business opportunities.
• Work closely with senior management to support growth initiatives.
• Assist in preparing proposals and operational solutions for new contracts.
• Act as a professional ambassador for the Metro Guard New York brand.

Administration & Reporting

• Manage timesheets, payroll submissions, and attendance records.
• Produce operational reports and performance updates.
• Investigate incidents and submit accurate documentation.
• Maintain computer-based scheduling, reporting, and workforce management systems.
• Track labour costs and ensure schedules remain within agreed budgets.

Applicants must demonstrate:

• Minimum 12 months' experience managing security teams within the manned guarding sector.
• Staff scheduling and rostering.
• Timesheets and payroll submissions.
• Dynamic shift coverage and last‑minute staffing requirements.
• Multiple sites and diverse client contracts.
• Previous experience within the security industry is essential.
• Strong understanding of security officer management and workforce deployment.
• Excellent computer literacy, including scheduling, reporting, investigations, and workforce planning systems.
• Experience managing hours worked against budgeted contract hours.
• Knowledge of New York security licensing requirements and compliance obligations.
• Ability to work independently and confidently manage priorities with minimal supervision.
• Strong communication and interpersonal skills.
• Professional appearance and presentation.
• Customer‑focused attitude with excellent relationship‑building skills.
• Ability to motivate and develop teams to high service standards.
• Full eligibility to work in the United States.
• Existing network of contacts within the New York security sector.
• Experience supporting contract mobilisation and growth.
• Knowledge of nightlife, hospitality, retail, corporate, residential, and event security environments.
• Experience with workforce management and scheduling software.
• Additional industry qualifications and certifications.

Personal Qualities

• Professional and highly organised.
• Reliable and solution‑focused.
• Calm under pressure.
• Commercially aware.
• Self-motivated and proactive.
• A strong communicator and leader.
• Capable of building trust with both clients and employees.
• Adaptable and willing to support operational requirements outside standard office hours when necessary.
• Possess a genuine "can‑do" attitude towards seasonal demand increases, special events, and operational challenges.

What We Offer

• Competitive salary starting from $70,000 per annum, dependent upon experience.
• Laptop and company mobile phone.
• Business expenses allowance.
• Performance‑related bonuses for event uplifts and additional operational scheduling requirements.
• Significant opportunities for career growth within a rapidly expanding organisation.
• Exposure to a growing US operation backed by an established UK security business.
• Ongoing support from senior management in both the United States and United Kingdom.