Account Manager

Gainor Staffing; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A security services company is seeking an experienced Account Manager to oversee operations in New York City. This fully on-site role requires managing a team of security officers, ensuring proper staffing, and building strong client relationships. Candidates should have experience in the security services industry and excellent communication skills. The salary range is between $65,000 and $75,000 annually, based on experience.

Qualifications

• Experience in the security services industry.
• Ability to respond to urgent matters, including weekends.
• Strong writing and communication skills.

Responsibilities

• Oversee daily operations across multiple client locations.
• Create and manage weekly schedules for security officers.
• Support hiring and onboarding of security personnel.
• Provide coaching and guidance to team members.
• Collaborate with clients to ensure expectations are met.
• Contribute to site-specific post orders.
• Assist with performance management processes.

Skills

Team management experience

Strong relationship building

Excellent communication skills

Interpersonal skills

Job description

Our client is a security services provider based in NYC. They are seeking an Account Manager to join the team. This position is fully on site and requires travel to different sites across the five boroughs of NYC.

Who You Are

• You have team management experience in the security services industry
• Available to respond to urgent matters as they arise, including on weekends
• Skilled in building strong relationships with both clients and frontline staff
• An excellent communicator with strong writing and interpersonal skills

What You’ll Do

• Oversee daily operations across multiple client locations throughout all five boroughs of New York City
• Create and manage weekly schedules for a large team of security officers, ensuring full coverage at all times
• Support hiring, onboarding, and ongoing development of security personnel
• Provide coaching and guidance to team members while maintaining compliance with company policies
• Collaborate with clients to ensure expectations are met and exceeded
• Contribute to the development and maintenance of site-specific post orders
• Assist with performance management and disciplinary processes when necessary

What Success Looks Like

• All client sites are consistently staffed with trained, professional officers
• Scheduling is handled proactively, with minimal last-minute changes or coverage gaps
• Strong rapport is built with both clients and team members, leading to high satisfaction and retention
• Operational issues are addressed swiftly and effectively, even on weekends or after hours
• Compliance with internal policies and client requirements is maintained across all locations

Salary Range: $65,000 – 75,000 annually, based on experience

Location: New York City – On site

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.