Protective Services Manager

Allied Universal; New York (NY); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

401(k) plan.

Eight paid holidays.

Five paid sick days.

Four personal days.

Vacation accrual

Job summary

Allied Universal Enhanced Protection Services in New York City seeks an experienced Protective Services Manager to lead a team of Executive Protection operatives, ensuring high-quality service for clients across North America.

You will report to the client office, directing operations, training, budgeting, reporting, and client communications while driving continuous improvements in service delivery.

Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or related field.
• CPR certification.
• Valid driver's license where required.
• Ability to meet state/local licensing requirements.
• Minimum of seven (7) years of full-time Executive Protection experience.
• Experience in government, law enforcement, military, and/or private security environments.
• Strong understanding of protective operations, including residential security and executive protection driving.
• Ability and willingness to accommodate short-notice domestic and international travel.
• Excellent verbal and written communication skills.
• Ability to collaborate with multiple departments to meet business and operational needs.
• Proven ability to evaluate program effectiveness and drive operational efficiency and quality control.

Responsibilities

• Oversee quality control for all services associated with the account.
• Drive continuous innovation and improvements across service delivery.
• Manage and supervise all personnel and teams supporting the principal and/or client.
• Develop, implement, supervise, and enforce operational strategies and procedures.
• Oversee security operations management, supervision, and deployment.
• Coordinate priority intelligence requirements to inform and support field operations.
• Ensure all agent and team training requirements are met, while identifying emerging training needs and opportunities.
• Maintain accurate records, manage operational data, and prepare reports.
• Develop and deliver Quarterly Business Reviews (QBRs).
• Develop job descriptions and coordinate recruiting, interviewing, and onboarding activities.
• Conduct employee performance evaluations and manage documentation, corrective action plans, and, when necessary, terminations.
• Supervise billing and invoice processes.
• Manage operational forecasting and budgets.
• Oversee timecards, expenses, and resource allocation.

Skills

Executive Protection

Leadership

Communication skills

Travel willingness

Risk assessment

Education

Bachelor's degree in Criminal Justice

Tools

CPR certification

Driver's license

Licensing compliance

Job description

Overview

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Job Description

Protective Services Manager

Allied Universal® Enhanced Protection Services is seeking an experienced Protective Services Manager to join our Risk and Consulting Group. This position is responsible for overseeing the smooth and effective operation of protective services and related processes for clients in New York City and across North America.

The Protective Services Manager will serve as a key point of contact for the client, maintaining direct communication regarding service delivery, personnel, and operational requirements. The successful candidate will report to the client’s office and provide leadership, supervision, and operational management for a team of Executive Protection operatives.

Key Responsibilities

• Oversee quality control for all services associated with the account.
• Drive continuous innovation and improvements across service delivery.
• Manage and supervise all personnel and teams supporting the principal and/or client.
• Develop, implement, supervise, and enforce operational strategies and procedures.
• Oversee security operations management, supervision, and deployment.
• Coordinate priority intelligence requirements to inform and support field operations.
• Ensure all agent and team training requirements are met, while identifying emerging training needs and opportunities.
• Maintain accurate records, manage operational data, and prepare reports.
• Develop and deliver Quarterly Business Reviews (QBRs).
• Develop job descriptions and coordinate recruiting, interviewing, and onboarding activities.
• Conduct employee performance evaluations and manage documentation, corrective action plans, and, when necessary, terminations.
• Supervise billing and invoice processes.
• Manage operational forecasting and budgets.
• Oversee timecards, expenses, and resource allocation.

Required Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or a related field.
• Current Cardiopulmonary Resuscitation (CPR) certification.
• Valid driver’s license when required to operate a company- or customer-owned vehicle.
• Ability to meet all applicable state and local licensing requirements, which may be required prior to employment.
• Minimum of seven (7) years of full-time Executive Protection experience within a dynamic protective services program; embedded program experience is preferred.
• Relevant security and/or close protection management experience, including experience in government, law enforcement, military, and/or private security environments.
• Strong understanding of protective operations, including residential security and executive protection driving.
• Ability and willingness to accommodate short-notice domestic and international travel.
• Excellent verbal and written communication skills.
• Demonstrated ability to apply effective conflict-resolution techniques.
• Ability to collaborate effectively with multiple departments to meet business and operational needs.
• Proven ability to evaluate program effectiveness and drive operational efficiency and quality control.

Compensation & Benefits

Annual Salary: $85,000

Allied Universal Offers a Comprehensive Benefits Package, Including

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan.
• Eight paid holidays annually.
• Five paid sick days.
• Four personal days.
• Vacation accrued at a rate of 3.08 hours per biweekly pay period. Unused vacation is paid out where required by applicable law.

About The Opportunity

This is an opportunity for an experienced Executive Protection professional to take a leadership role within a sophisticated, high-profile protective services program. The ideal candidate combines strong operational judgment with exceptional leadership, client-service, communication, and program-management skills.

If you have extensive Executive Protection experience and are ready to lead a dynamic team while driving the highest standards of protective operations and client service, we encourage you to apply.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.