Experienced Residential Glazier / Glass Installer

The Glass Guru of Austin North; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

The Glass Guru of Austin North at 9222 Burnet Rd, Austin, TX 78758 is hiring a Glazier / Glass Installer to fulfill product installation services in customers’ homes. You will inspect materials, load gear, communicate delays, and ensure proper installation.

Strong prep and driving credentials are required. Requirements include 3 years of residential glass installation experience, a HS diploma, and a valid driver’s license with a clean DMV record.

Qualifications

• 3 years of residential glass installation experience minimum; 5 years to be considered a Lead installer
• HS Diploma or equivalent
• Valid driver’s license and a clean DMV record
• Candidates must be physically capable of lifting 80–100 lbs repeatedly

Responsibilities

• Thoroughly inspect job materials, ensuring correct size and style and no damage
• Load required job materials to installation vehicle(s) with tools and safety gear
• Communicate delays to office and customer if installation is late
• On arrival, validate work scope, product, locations, and expected completion time with customer
• Install products, troubleshoot issues, and resolve installation problems on-site
• Note any issues and required materials if work cannot be completed as scheduled
• Coordinate with team to order materials and manage customer expectations; leave site cleaner than found
• Explain care, maintenance and warranty to customer and provide contact for future service

Skills

Residential glass installation

Lead installer potential

Physical stamina

Education

HS Diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

This is for our North Austin location at 9222 Burnet Rd, Austin, TX 78758

The Glazier / Glass Installer position is the primary product fulfillment position in the company. Glaziers / Glass Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

We Offer:

• Competitive pay
• Paid time off - up to 15 personal/vacation/sick days per year
• Monthly performance bonuses
• 7 paid holidays per year
• Company uniforms
• Learn and perfect an in-demand trade skill
• Work with great customers to solve their problems
• A wide network of technical support
• Health, dental and vision insurance available after 90 days
• 401k with company match after 90 days of employment

Roles & Responsibilities:

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
  Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warranty (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications:

• 3 year residential glass installation experience minimum - 5 to be considered a Lead installer
• HS Diploma or equivalent
• Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 80-100 lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, etc.
• Window/door maintenance and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period