Experienced Medical Receptionist

priviahealth; Fort Worth (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

priviahealth is seeking a Medical Receptionist Front Office in Fort Worth, Texas. The role covers check-in/check-out, scheduling, referrals, and insurance verification in a fast-paced vascular surgery practice.

The ideal candidate has 3–5 years in medical office or customer service, EMR experience, and strong communication, multitasking, and organizational skills. HIPAA compliance and patient confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• 3–5 years in a medical office or customer service environment.
• Knowledge of insurance verification, eligibility, benefits, authorizations, referrals.
• Proficiency in EMR systems.
• Understanding of medical terminology and HIPAA regulations.
• Strong organizational and communication skills; ability to multitask.

Responsibilities

• Greet patients/visitors in a welcoming, professional manner.
• Register patients in the EMR system accurately.
• Verify insurance eligibility; collect co-pays and balances.
• Schedule, reschedule, and cancel appointments per clinic policies.
• Answer and route calls; triage requests and document messages.
• Process referrals and ensure documentation is complete.
• Maintain patient confidentiality per HIPAA.
• Keep reception area clean and organized; assist with admin tasks.

Skills

EMR proficiency

HIPAA knowledge

Customer service

Communication

Multitasking

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

Position Summary:

The Medical Receptionist Front Office provides administrative and clerical support across multiple front office
functions within a busy vascular surgery practice. This role is essential to maintaining an efficient and patient-centered environment, ensuring seamless coverage across check-in, check-out, scheduling, referrals, and insurance verification. The ideal candidate is flexible, detail-oriented, and able to adapt quickly to changing priorities while maintaining a professional and compassionate demeanor.

Key Responsibilities:

• Greet patients and visitors warmly, creating a welcoming and professional environment.
• Register patients accurately in the electronic medical records (EMR) system.
• Verify patient insurance eligibility and collect co-pays and outstanding balances.
• Schedule, reschedule, and cancel appointments according to clinic guidelines.
• Answer and route incoming phone calls in a timely and courteous manner.
• Triage phone calls appropriately by gathering necessary information and determining the urgency of the request.
• Document messages clearly and accurately in the EMR or communication system.
• Follow established protocols for handling urgent or emergency calls.
• Work incoming and outgoing referrals, ensuring all necessary documentation is obtained, entered, and communicated to the appropriate parties.
• Communicate effectively with clinical and administrative staff to ensure seamless patient flow.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Monitor and maintain the cleanliness and organization of the reception area.
• Assist with administrative tasks such as scanning, filing, faxing, and data entry.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 3-5 years of experience in a medical office or customer service environment.
• Demonstrates comprehensive knowledge of insurance verification processes, including eligibility, benefits, authorizations, referrals, and coverage limitations to ensure proper billing and patient communication.
• Proficiency in EMR systems.
• Strong understanding of medical terminology and HIPAA regulations.
• Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
• Bilingual highly preferred but not required.