Guest Service Associate

Hotel Lucine; Belfast (ME); On-site; USD 22,041 - 24,796; Part time

Job summary

Hotel Lucine in Belfast, ME seeks a dedicated front desk agent to join our guest services team. This role involves welcoming guests, managing their accounts, and ensuring they have everything they need for an exceptional stay.

The ideal candidate will possess strong customer service skills and be able to efficiently manage multiple tasks. Compensation ranges from $16 to $18 hourly based on experience and skills. Join us for a rewarding opportunity with a vibrant coastal community!

Qualifications

• Ability to manage multiple tasks efficiently, from check-ins to handling inquiries.
• Proven track record of resolving guest issues promptly and professionally.
• Strong communication skills for effective liaison with guests and team members.
• Familiarity with booking systems and ability to manage reservations.
• Attention to detail in maintaining accurate records and guest account information.
• Ability to work flexible hours to meet guest needs.

Responsibilities

• Bookkeeping: keep accurate records of hotel guest account information.
• Mitigate customer complaints as needed.
• Check guests in and out, providing correct keys and room numbers.
• Manage room bookings and answer inquiries about guests’ needs.
• Connect with housekeeping to ensure guest accommodations are ready.

Skills

Customer service skills

Strong communication skills

Organizational skills

Time management skills

Ability to manage multiple tasks

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Belfast Harbor Inn
Belfast, ME 04915, USA

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation: $16 - $18 hourly

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Ability to manage multiple tasks efficiently, from check-ins to handling inquiries, with a smile.
• Proven track record of resolving guest issues promptly and professionally, enhancing their stay.
• Strong communication skills to liaise effectively with guests and team members alike.
• Familiarity with booking systems and the ability to manage reservations across various platforms.
• Attention to detail in maintaining accurate records and guest account information.
• Ability to work flexible hours, including evenings, weekends, and holidays, to meet guest needs and hotel demands.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Belfast Hotel

Belfast is an up-and‑coming small city situated on picturesque Penobscot Bay. Retaining its New England feel, it has a vibrant waterfront and a historic downtown. Visitors and locals experience festivals, galleries, great dining, and close proximity to outdoor excursions.

Take a gallery walk, or see one of the many artistic performances that take place throughout the year. As a result, these two properties operate year‑round, with summer and autumn being their peak season. The properties themselves are located on Coast Route 1 just north of town.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.