Experienced Collections Representative

IICRC; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

IICRC in Dallas, Texas is seeking a Collection Representative to contact customers about past due payments. You will negotiate payment plans, resolve disputes, and maintain professional communication throughout the process.

The role emphasizes strong customer service, accurate record-keeping, and adherence to collection policies. This is an opportunity to contribute positively to clients while supporting financial resolution for the organization.

Qualifications

• Must communicate effectively to collect past due payments.
• Strong problem-solving and negotiation abilities.
• Professional and courteous in challenging situations.

Responsibilities

• Communicate with customers regarding their accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications.

Skills

Negotiation

Customer communication

Problem-solving

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

We are seeking a Collection Representative to join our team. The successful candidate will be responsible for contacting customers to collect past due payments, negotiating payment plans, and working with customers to resolve any disputes. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to remain professional and courteous in difficult situations. This is an excellent opportunity for someone looking to make a difference in the lives of our customers.

Responsibilities:

• Communicate with customers regarding their accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications