Veterinary Client Services - Part Time

VCA Animal Hospitals, Inc; Newton (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Pet care discounts

Career development

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Parental leave

Job summary

VCA Rotherwood Animal Hospital in Newton, MA seeks an enthusiastic receptionist to support clients and animal patients. You will manage front-desk activities, assist with scheduling, and coordinate payments while contributing to a high-quality client experience.

We offer generous pet care discounts, career development, and comprehensive benefits. Training is provided, with opportunities for advancement within the practice.

Qualifications

• Experience in client-facing roles and handling inquiries.
• Proficiency with scheduling and payment processing.
• Familiarity with electronic medical records (EMR) preferred.

Responsibilities

• Manage incoming clients and calls; educate owners on services.
• Help maintain smooth hospital flow from check-in to check-out.
• Schedule appointments and manage medical records and follow-up.
• Process client payments accurately and securely.
• Handle EMR tasks and hospital communications.

Skills

Customer service

Communication

Scheduling

EMR handling

Tools

EMR software

Payment processing systems

Job description

VCA Rotherwood Animal Hospital has been fortunate to work with pets and their people in the Newton community, for more than 45 years. This longevity has allowed us to develop lasting client relationships that span generations, of people and pets both!

We are looking for people who have a passion for pets and their people, and understand the importance of client care and compassion. The position can be challenging, but is always rewarding. Training is provided, and further skill development and cross-training is encouraged. Internal associate advancement is always a priority.

There is no typical day in veterinary medicine. However, typical tasks include:

• Managing incoming clients and phone calls and educating owners on our offers and services
• Contributing to efficient flow of the hospital from welcoming appointments through check-out
• Efficient and accurate appointment scheduling, medical info, and follow up
• Processing accurate client payments and maintaining security
• Managing electronic medical records, reports and correspondence
• Using our innovative tools to communicate and deliver a high end experience
• Some lifting (up to 40lbs) and hands-on animal interaction

What we offer:

• Generous pet care discounts
• Leadership opportunities, educational & career development programs
• Competitive wages & referral bonuses
• Medical, dental & vision insurance, mental health resources
• Employer paid life, long and short term disability insurance
• Paid parental leave, vacation and sick time
• 401(k) with employer matching

Wage range $18 - $22 dependent on skills and experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.