Client Service Representative

VCA Animal Hospitals, Inc; Lynnfield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

Vision plans

Paid time off

Retirement savings plans

Pet care discounts

Career growth within VCA network

Job summary

VCA Lynnfield by the Lake Animal Hospital in Wakefield, MA seeks a compassionate Client Service Representative with veterinary experience to be the welcoming face of the hospital. You will greet clients and pets, manage check-in/check-out, explain treatment plans, and handle payments with care.

Ideal candidates are organized, empathetic, and able to multitask in a fast-paced environment while maintaining high service standards and professional conduct.

Qualifications

• Experience in a veterinary hospital or animal care environment is preferred.
• Excellent customer service and interpersonal skills.
• Ability to handle a busy front desk and multitask efficiently.

Responsibilities

• Warmly greet clients and their pets, guiding them to exam rooms.
• Schedule and confirm appointments to keep the team running smoothly.
• Present treatment plans and fees clearly and process payments accurately.
• Educate clients on basic pet care and hospital services.
• Maintain medical records and patient charts in an organized manner.
• Keep the front of house neat and welcoming and assist with light upkeep.

Skills

Exceptional communication

Multitasking

Empathy

Positive attitude

Job description

VCA Lynnfield by the Lake Animal Hospital (Wakefield, MA)

Are you a compassionate, organized, and highly professional "people person" who loves animals? Do you thrive in a dynamic, fast-paced environment where you can make a genuine difference in the lives of pets and their owners every single day?

If so, VCA Lynnfield by the Lake Animal Hospital wants you on our team! We are seeking a personable yet highly professional Client Service Representative (CSR) with veterinary experience to be the welcoming face of our hospital.

Why We Need You

As the first and last face our clients see, you set the tone for our entire practice. You aren't just answering phones—you are building and maintaining the trust and confidence of our veterinary community. As a CSR, you are the crucial pivot point around which our daily hospital operations spin.

In this vital role, your day-to-day will include:

• Creating Outstanding First Impressions: Warmly greeting clients and their pets, answering busy phone lines with a smile, and guiding patients comfortably to their exam rooms.
• Managing the Flow: Scheduling and confirming appointments efficiently to keep our veterinary team running smoothly.
• Financial Stewardship: Presenting and explaining treatment plans/fees clearly and processing payments with accuracy and care.
• Client Education: Answering questions regarding our services and products, and educating clients on basic husbandry and non-medical pet care (such as flea/tick control, and heartworm prevention)., including
• Administrative Excellence: Managing medical records, keeping patient charts organized, and handling hospital correspondence.
• Hospital Pride: Ensuring our facility is clean, tidy, and welcoming (both inside and out)—which includes assisting with light hospital upkeep and pet waste removal.

What We Are Looking For

• Experience: Previous experience working in a veterinary hospital or animal care environment is highly preferred.
• Availability: Flexibility to work evenings and weekends is required to support our clients when they need us most.
• Superpowers: Exceptional communication skills, a positive "can-do" attitude, the ability to multitask under pressure, and a deep empathy for both people and pets.

What We Offer You

We value our team members and believe in rewarding hard work. Eligible employees enjoy a comprehensive benefits package, including:

• Competitive Pay: Starting at $18 per hour, with room for growth based on veterinary experience.
• Robust health benefits (Medical, Dental, and Vision plans).
• Generous personal pet care discounts so your own furry family members stay healthy.
• Paid time off, retirement savings plans, and clear opportunities for professional growth and development within the VCA network.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com