Experienced Call Center Agent

AnswerNet; El Paso (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

AnswerNet is seeking a Call Center Agent to deliver high-level customer service across inbound/outbound calls, chat, and email queues daily. You will document interactions using the client tools and AnswerNet systems while upholding integrity for both company and customer.

The role requires at least 1 year of call center experience, the ability to follow scripts, and strong communication. You must be willing to learn new software and participate in calibration sessions in a fast-paced blended

Qualifications

• Must have at least 1 year of call center experience.
• Must be able to follow a script verbatim.
• Must be conversational and professional with customers.
• Must be willing to learn our call center software systems.
• Must be flexible to support multiple programs and blended environments.
• Highly coachable and able to implement feedback from leadership.
• Attend regular Quality Calibration and feedback sessions.

Responsibilities

• Handle inbound and outbound calls, chat, and email queues.
• Document customer interactions accurately using provided tools.
• Meet customer service standards and strive for quality interactions.
• Adapt quickly to shifts between programs and campaigns.
• Provide professional, confident communication with customers.

Skills

Strong communication

Customer service

Coachable

Flexibility

Team player

Tools

Call center software

Windows

Microsoft Office

Job description

AnswerNet is seeking a Call Center Agent to deliver high-level customer service across inbound/outbound calls, chat, and email queues daily. You will document interactions using the client tools and AnswerNet systems while upholding integrity for both company and customer.

The role requires at least 1 year of call center experience, the ability to follow scripts, and strong communication. You must be willing to learn new software and participate in calibration sessions in a fast-paced blended