Remote Call Center Agent - Flexible Hours & Growth

AnswerNet; El Paso (TX); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits after 60 days

Job summary

AnswerNet is seeking remote, customer-oriented service representatives to provide high-level support to customers daily. You will answer incoming calls and make outbound calls for assigned programs, documenting interactions, and upholding company policies and customer integrity.

Candidates should have proven customer support experience, strong communication skills, and the ability to adapt to various customer types.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills.
• Experience working with an automatic dialer.

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

Customer support

Active listening

Communication

Multitasking

Typing

Inbound & outbound

Windows proficiency

Learn new software

Tools

Automatic dialer

Microsoft Office

Job description

AnswerNet is seeking remote, customer-oriented service representatives to provide high-level support to customers daily. You will answer incoming calls and make outbound calls for assigned programs, documenting interactions, and upholding company policies and customer integrity.

Candidates should have proven customer support experience, strong communication skills, and the ability to adapt to various customer types.