Experienced Automotive Service Advisor

Saltlakevalleychryslerdodgeramjeep; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Salt Lake City is seeking a motivated Service Advisor to enhance customer service experiences. In this role, you’ll be the key liaison between customers and the service department, handling repairs, maintenance, and ensuring customer satisfaction. Ideal candidates should be organized, possess strong communication skills, and have a background in automotive services. Apply now to become part of a dynamic team! We're committed to your success.

Benefits

Competitive salary and bonus opportunities

Health, dental insurance

Paid time off and holidays

401(k) plan with company match

Employee discounts on services and products

Ongoing training and career development opportunities

Qualifications

• Proven experience as a Service Advisor or in a customer-facing role.
• Ability to handle multiple tasks efficiently and under pressure.
• Knowledge of automotive repair services and maintenance preferred.

Responsibilities

• Greet and assist customers with their service needs in a friendly manner.
• Schedule service appointments and confirm service details.
• Prepare repair estimates and obtain approvals.

Skills

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Service software

CRM experience

Job description

Salt Lake Valley CDJR is a leading Automotive group committed to providing top-tier customer service and high-quality products. We are looking for a motivated and customer-focused Service Advisor to join our team. If you're passionate about providing excellent service and have a background in Automotive Service writing, we’d love to meet you!

Job Description:

As a Service Advisor, you will act as the main point of contact between our customers and the service department. Your role is to ensure customers receive a superior service experience while managing their repair and maintenance needs.

Key Responsibilities:

• Greet and assist customers with their service needs in a friendly and professional manner
• Schedule service appointments and confirm service details with customers
• Communicate clearly with customers regarding the status of their vehicles
• Prepare repair estimates, obtain approvals, and ensure proper documentation
• Advise customers on recommended maintenance and repairs based on diagnostic reports
• Coordinate with the service team to ensure timely and efficient repair and service
• Maintain accurate records of customer interactions and service history
• Ensure customer satisfaction by addressing inquiries, complaints, and concerns
• Process customer payments and handle warranties and claims
• Stay current on industry trends, products, and services to better assist customers

Qualifications:

• High school diploma or equivalent (Associate’s degree or higher is a plus)
• Proven experience as a Service Advisor or in a customer-facing role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks efficiently and under pressure
• Knowledge of automotive repair services and maintenance (preferred, but not required)
• Excellent organizational skills and attention to detail
• Proficient with computers and service software (CRM experience is a plus)
• A valid driver’s license

Benefits:

• Competitive salary and bonus opportunities
• Health, dental insurance
• Paid time off and holidays
• 401(k) plan with company match
• Employee discounts on services and products
• Ongoing training and career development opportunities