Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour, M-[...]

Digital Federal Credit Union; Salt Lake City (UT); Remote; USD 41,000 - 45,000; Full time

Job summary

A leading credit union is seeking a full-time Member Service Specialist I. This remote role serves members through various communication channels, ensuring top-tier service while promoting their products. Applicants should possess a high school diploma and experience in call center or banking, with additional interpersonal and PC skills being advantageous.

Qualifications

• At least 6 months of call center or banking experience.
• High School diploma or equivalent required.
• Spanish speaking skills are a plus.

Responsibilities

• Deliver excellent service to members via phone, email, and social media.
• Process transactions accurately and efficiently.
• Promote DCU products and services by understanding member needs.

Skills

Interpersonal skills

PC proficiency

Multitasking

Spanish speaking skills

Education

High School diploma or equivalent

Job description

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour, M-F 2p-11p

Job Category: Information Center

Requisition Number: INFOR005867

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• Full-Time

Locations

Showing 1 location

xxx, MA 00000, USA

Description

Provide internal and external members with quality service through various communication channels, including phone, email, web chat, and social media. Accurately process transactions and member requests in a timely manner. Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products.

Schedule

Monday - Friday 2p-11p

What You’ll Do

Summary/Objective:

Deliver excellent service to members via phone, email, web chat, and social media. Process transactions accurately and efficiently. Promote DCU products and services by understanding member needs and cross-selling appropriately.

Essential Functions:

• Provide Service Excellence to members, meeting the standards outlined in the Service Excellence Scorecard.
• Maintain contact center statistics such as Available Time, Schedule Adherence, AUX time, and After Call Work.
• Build relationships with members to meet their financial needs, identify referral opportunities, and successfully complete qualified referrals.
• Participate in performance development through receptive coaching and feedback.
• Foster teamwork and strengthen relationships within the staff and support departments.
• Accurately process transactions, file maintenance, and member requests.
• Suggest process improvements to enhance operational efficiency.
• Perform other job-related duties as assigned.
• Comply with regulatory requirements and complete training as needed.

What You’ll Need

Education and Experience:

• High School diploma or equivalent
• At least 6 months of call center or banking experience

Additional Skills:

• Strong interpersonal skills
• PC proficiency
• Ability to multitask
• Spanish speaking skills are a plus

About Us

DCU is the largest credit union headquartered in New England, serving over one million members nationwide. With over 1,900 team members, we prioritize a great work environment, work-life balance, and community involvement.

DCU is an equal opportunity employer, valuing diversity, inclusion, and equity. We consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you need a reasonable accommodation during the employment process, please email [e-mail] with your request and contact information. Only inquiries regarding accommodations will be responded to.

Note: We are not currently offering visa transfer or sponsorship for this position.

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We are committed to providing equal employment opportunities and informing applicants of their rights under federal law. For more information, review the Know Your Rights notice from the Department of Labor.