Automotive Service Advisor - GMC

Jerry Seiner South Jordan; South Jordan (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading dealership as an Automotive Service Advisor in South Jordan, Utah, where you'll provide exceptional customer service and collaborate with skilled mechanics in a dynamic environment. With opportunities for career growth, competitive benefits, and a supportive team culture, your passion for the automotive industry can thrive. Apply today to be part of a family-owned business focused on excellence and success for its employees.

Benefits

Paid Time Off (PTO) accumulates from Day 1

Educational reimbursement

Health, Dental & Vision Insurance

401k Retirement plan

Year-end bonus programs

Great discounts on vehicle purchases

Qualifications

• 1-2 years of experience as an Automotive Service Advisor preferred.
• 5 years of customer service experience required.
• Strong understanding of automotive technology and industry trends.

Responsibilities

• Warmly greet customers and collaborate with mechanics to diagnose vehicle issues.
• Advise customers on warranty options and manage service department workflow.
• Proactively communicate with customers about service updates.

Skills

Customer Service

Organizational Skills

Communication

Problem Solving

Tools

CDK

Job description

Automotive Service Advisor - Jerry Seiner Dealerships, South Jordan

Location: 10300 S & 300 W, South Jordan, UT

Jerry Seiner Dealerships in South Jordan is seeking a dedicated and customer-focused Automotive Service Advisor to join our fast-paced Service Department. Our dealership prides itself on providing top-notch service to our valued customers in a fun, professional environment. If you're passionate about the automotive industry and have a knack for delivering exceptional customer service, we want to hear from you!

Why Join Us?

• Dynamic Environment: Be part of a busy, efficient shop with a great team, excellent customers, and a state-of-the-art facility.
• Supportive Team: Work with a fun, professional staff who are committed to improving the customer experience.
• Career Growth: Opportunity to advance your skills and career in a well-established dealership.

Key Responsibilities:

• Warmly greet customers and direct them to the appropriate service personnel.
• Collaborate with skilled mechanics to diagnose vehicle issues and present repair options.
• Leverage your product and service knowledge to guide customers in selecting the best options for their needs.
• Handle customer inquiries related to service outcomes, appointment scheduling, and vehicle drop-off/pick-up.
• Advise customers on warranty options, potential cost savings, and whether to repair or trade-in their vehicle.
• Manage the service department's workflow and scheduling to ensure smooth operations.
• Proactively communicate with customers about service updates and vehicle readiness.
• Build and maintain positive relationships to foster customer loyalty and repeat business.
• Ensure accurate documentation of services rendered and process customer payments efficiently.
• Coordinate with service technicians on parts ordering to ensure timely availability.

What We're Looking For:

• 1-2 years of experience as an Automotive Service Advisor (preferred).
• 2 years of prior automotive dealership experience.
• Strong understanding of automotive technology and industry trends.
• Proficiency in industry-specific software, including CDK (preferred).
• 5 years of customer service experience.
• Strong organizational, decision-making, and problem-solving abilities.
• Ability to clearly explain technical information to customers.

Ready to Join Our Team?

If you're ready to take the next step in your automotive career and contribute to a team that values excellence, apply today! Jerry Seiner Dealerships offers a supportive work environment with opportunities for professional growth.

For more information about our organization, please visit: https://seinercareers.com/

Experience "The Seiner Difference!"

At Seiner, we are a family-owned business proudly serving the Utah community since 1980. The Seiner culture believes in helping our team members achieve their highest level of success through training, mentoring, and career advancement. We encourage individual growth and development of our employees through our employee-focused benefits. Explore the many career opportunities that come with being a part of the Seiner team.

Benefits may include:

• Paid Time Off (PTO) accumulates from Day 1
• Grow with us! Educational reimbursement
• Health, Dental & Vision Insurance
• Employer Health Saving Account contribution each month
• 401k Retirement plan
• Year-end bonus programs
• Supplemental insurance plans to cover you if you're injured
• Great discounts on vehicle purchases
• Discounts on parts and accessories
• Discounts on service and body labor
• Monthly book reimbursement to help you learn and grow
• Referral bonuses for vehicle purchases
• Closed Sunday

Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.