Automotive Service Advisor / Writer

Volvo Cars Winston Salem; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health, Dental, Vision and Life Insurance

Paid Vacation

Paid Holidays

State-of-the-art facility

Job summary

A local automotive service provider in Winston-Salem is looking for a customer service representative. The role requires individuals who are motivated, enjoy interacting with customers, and possess prior customer service experience. Key responsibilities include greeting customers, scheduling appointments, and advising on service needs. The company offers a generous pay plan and comprehensive benefits, such as health insurance and paid vacation. Applicants must have a valid driver's license and be authorized to work in the U.S.

Qualifications

• Prior experience in a customer service environment.
• Valid in-state driver's license.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Meet and greet customers.
• Schedule appointments with customers.
• Advise customers on necessary/suggested services.
• Enter itemized estimates on service orders.

Skills

Customer service experience

Communication skills

Education

High school diploma or equivalent

Job description

Generous Pay Plan + Great Benefits! Experience is Required!

Please, No Walk-In Applicants or Phone Calls!

Job Intro

Volvo Cars Winston-Salemis looking to add this position due to growth. If you are motivated, a sales person, like to speak to people, comfortable on phone calls, and are neat in appearance, we would like to speak to you.We value our employees and invest in their success.Driven people make the difference at Volvo Cars Winston-Salem. We have an unequivocal commitment to the customers we serve from Winston-Salem NC as well as the Clemmons NC, Kernersville NC and Salisbury NC areas. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Job Description

Meet and greet customersAnswer incoming phone callsSchedule appointments with customersAdvise customers on necessary/suggested servicesEnter itemized estimate on service order and explain estimates to customer

• 401(k) Retirement Plan
• Health, Dental, Vision and Life and Disability Insurance
• Paid Vacation
• Paid Holidays
• State-of-the-art facility!
• Full-time Monday through Fridaywith some Saturdays

Responsibilities

• Meet and greet customers
• Schedule appointments with customers
• Advise customers on necessary/suggested services
• Enter itemized estimate on service order and explain estimates to customer
• Determine progress of repair/service orders and inform customer accordingly
• Address customers’ questions/needs promptly and professionally
• Review results of customer satisfaction surveys with service manager
• Other duties as assigned by Service Manager

Requirements

• Prior experience in customer service environment
• High school diploma or equivalent preferred
• Valid in-state driver's license
• Please upload your resume.Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

We are an Equal Opportunity Employer.All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.