Experienced Automotive Service Advisor

Koeppel Auto Group; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Join a family-owned dealership that has been a staple in NYC since 1937! This role is perfect for someone with service advisor experience who is looking to make a difference. You'll oversee service operations, ensuring customers receive exceptional service while managing a dynamic team. With a focus on professional development and a comprehensive benefits package, this position offers competitive compensation and growth opportunities. If you're organized, friendly, and passionate about customer satisfaction, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid Time Off

Short/Long Term Disability

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Qualifications

• Prior experience as a service advisor or service writer is essential.
• Strong communication and time management skills are required.

Responsibilities

• Oversee service orders to ensure prompt and courteous service.
• Provide concierge support for all customer inquiries.
• Maintain Customer Success Index at or above company standards.

Skills

Service Advisor Experience

Time Management

Communication Skills

Organizational Skills

Customer Satisfaction

Teamwork

Self-Motivation

Job description

Building a Legacy

The Koeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937. Each Koeppel Dealership is "A" rated by the BBB of NYC.

We're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Prior experience as a service advisor or service writer required!

$100K - $150K (based upon experience)

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Prior experience as a service advisor or service writer required.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.