Experienced Automotive Service Advisor

Koeppel Nissan; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Service Advisor to enhance customer experiences and manage service operations. This role involves overseeing service orders, ensuring customer satisfaction, and supporting technicians to deliver high-quality service. With a focus on professional growth, the company offers a comprehensive benefits package and competitive compensation. Join a family-owned business that values its employees and fosters a positive working environment. If you have a passion for the automotive industry and a commitment to excellence, this opportunity is perfect for you!

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid Time Off

Short/Long Term Disability

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Qualifications

• Prior experience as a service advisor or service writer required.
• Strong communication and time management skills are essential.

Responsibilities

• Oversee service orders and ensure prompt, courteous service.
• Provide support for all owner inquiries and maintain customer satisfaction.
• Distribute work between technicians efficiently.

Skills

Service Advisor Experience

Time Management

Communication Skills

Organizational Skills

Customer Satisfaction

Teamwork

Job description

3 days ago Be among the first 25 applicants

Building a Legacy
The Koeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937. Each Koeppel Dealership is "A" rated by the BBB of NYC.

We're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Prior experience as a service advisor or service writer required!
$100K - $150K (based upon experience)

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Prior experience as a service advisor or service writer required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Required

Preferred

Job Industries

• Automotive

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Motor Vehicle Manufacturing