Digital Workplace Services Manager (LVMH Fashion Group)

LVMH; New York (NY); Remote; USD 120,000 - 140,000; Full time

Job summary

A leading luxury brand seeks a Digital Workplace Manager to enhance services for over 1,100 employees across multiple brands. This role requires collaboration, technical leadership, and a focus on user experience in a dynamic environment. The ideal candidate will have extensive experience in device management and Microsoft applications, particularly in a retail context.

Benefits

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

Paid time off

Employee discount/perks

Retirement plan with employer contribution

Qualifications

• Experience in a multi-brand, matrixed organization.
• Demonstrated ability to lead technical initiatives.
• Retail industry experience is a major plus.

Responsibilities

• Ensure best-in-class user experience for IT devices.
• Drive the adoption of Microsoft Office 365 tools.
• Improve user onboarding/offboarding processes.

Skills

Desktop Engineering

Budget Management

Strong communicator

Analytical Skills

End User Support

System design and Implementation

Diagnostic/Troubleshooting Skills

Excellent written and verbal communication skills

Documentation

Education

Extensive experience managing devices and Microsoft applications

Retail industry experience

Tools

ServiceNow

Microsoft Office 365

Workspace One

Windows Deployment Services

Job description

LVMH is the global leader in luxury, renowned for its iconic brands and unwavering commitment to craftsmanship. In the Americas region, the Fashion Group proudly supports six prestigious Maisons: Celine, FENDI, Givenchy, Loewe, Kenzo, and Emilio Pucci. Our team of passionate individuals enables the success of these brands through shared corporate functions, including Finance, IT, and HR. At LVMH Fashion Group, we foster a dynamic and collaborative environment with an entrepreneurial mindset and empower individuals to make a difference.

Overview

The Digital Workplace, Manager will lead and improve the Digital Workplace Services in the IT Shared Service Center for the six Maisons of LVMH Fashion Group Americas: Celine, Loewe, Fendi, Givenchy, Fendi, and Pucci. This role involves working in a complex multi-brand, matrixed, and multiple technical ecosystems environment.

The successful candidate will be responsible for bringing a best-in-class experience for +1,100 corporate and store employees on their mobile devices, personal computers, and Microsoft collaboration platforms.

To achieve this goal, the candidate should partner closely with their counterparts in the Maisons based in Europe, with the Fashion Group CTO team, with the Global Digital Workplace Community of LVMH Group and other Shared Services Center Regional teams.

Key Responsibilities

Device Management

• Ensure the best-in-class user experience and compliance of IT devices (laptops, workstation, mobile phones) by testing and piloting software and image updates prior to reaching users
• Monitor and analyze user feedback to continuously improve digital workplace services and address any issues promptly.
• Be the voice of the region by reporting and addressing pain points related to device experience to Maisons and Group teams.
• Rebuild and manage an IT Asset Management practice to ensure optimized inventory levels, traceability, and loss prevention of corporate devices in WorkSpaceOne and ServiceNow.
• Manage computers, smartphones, users, and groups in Active Directory.
• Recommend and maintain a policy for device management, including Mobile Device Management (MDM) (e.g., WorkspaceOne) and Bring Your Own Device (BYOD) programs.
• Manage mobile plan subscriptions with vendors, optimize costs to ensure accurate number of lines.
• Monitor and maintain the latest software and application patches on user systems and devices.
• Deploy applications and updates to user computers and devices as needed.
• Partner with Security Administrator for investigating and addressing security-related topics.
• Lead major devices updates or upgrade projects such as Windows 11 upgrade on 700+ PCs.
• Manage, expand the use, and monitor level of service of 3rd party strategic vendor for device management incident, requests and cost controls.
• Be the expert level support (L3) for device related incidents and requests.

Microsoft O365 Management

• Drive the adoption of Microsoft Office 365 tools to enhance productivity and communication across the organization by pro-actively communicating new features, changes, planned and unplanned maintenance to the region employees.
• Manage and clean-up monthly Microsoft and Adobe licenses, ensure that proper licenses are issued or revoked in employee onboarding and offboarding processes
• Create, maintain, and clean-up monthly email distribution list and groups in Teams and Outlook for all Maisons and Shared Service Center.
• Be the voice of the region by reporting and addressing pain points related to O365 experience to Maisons and Group teams.
• Manage, expand the use, and monitor level of service of 3rd party strategic vendor (Neurones)for O365 incidents and service requests.
• Be the expert level support (L3) for devices related incidents and requests.

Devices On/Offboarding

• Improve user onboarding/offboarding processes – namely: access control, authentication, directory services, and role-based access but also focus on security by implementing policies, managing privileged access, enabling single sign-on, and monitoring for breaches, while ensuring compliance.
• Procure, stage, configure devices in timely manner for new joiners, partnering with IT Onboarding & Training Lead.
• Partner with strategic vendors to streamline, formalize, and contract-out procurement, staging, configuration, and shipping process of mobile device and workstations for new joiners.
• Bolsters offboarding process to ensure 100% timely accounts deactivation, licenses removals, mobile phone line termination, and return of equipment for leavers.

Qualifications

• Extensive experience managing devices and Microsoft applications in a large corporate environment.
• Experience in a multi-brand, matrixed organization.
• Demonstrated ability to lead technical initiatives and strategic partners.
• Retail industry experience to understand the unique challenges and opportunities within this sector would be a major plus.

Skills and Competencies

• Desktop Engineering
• Budget Management
• Strong communicator and collaborative mindset
• Analytical Skills
• End User Support
• System design and Implementation
• Diagnostic/Troubleshooting Skills
• Excellent written and verbal communication skills
• Documentation
• Collaboration tools: deep expertise in Microsoft Office 365, Zoom
• ITSM tool: ServiceNow
• Operating Systems: Microsoft Windows 10/11; Apple iOS (iPhone/iPad/Macbook)
• MDM Tools: Workspace One, Windows Deployment Services, Windows Imaging, application deployment
• Strong Windows environment experience and knowledge of using PowerShell

The compensation for this position ranges from $120,000- $140,000 (annually). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.