Experienced Service Advisor (Subaru Service Experience Preferred)

Koeppel Subaru; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Advisor to join their team. This role emphasizes customer satisfaction and effective service management, ensuring that every customer leaves with a positive impression. With a strong focus on professional development, the company offers competitive compensation and a comprehensive benefits package. As part of a family-owned business, you will have the opportunity to grow your career while contributing to a supportive and engaging work environment. If you have the skills and passion for automotive service, this is the perfect opportunity for you.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid Time Off and Vacation

Short/Long Term Disability

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Qualifications

• Must have CDK experience and proven record as an Automotive Service Advisor.
• Strong communication skills and a friendly personality are essential.
• Demonstrated ability to manage others and maintain customer satisfaction.

Responsibilities

• Oversee service orders and ensure customers receive prompt service.
• Provide concierge support for owner inquiries to enhance customer experience.
• Distribute work efficiently among technicians and maintain inventory.

Skills

CDK Experience

Automotive Service Advisor Experience

Time Management Skills

Communication Skills

Organizational Skills

Customer Satisfaction

Teamwork

Job description

Koeppel Subaru is always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!If you would like to join our team, apply here.

$90,000-$120,000/year based upon experience

What We Offer

Top Pay for Qualified Candidates

Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated
Discounts on products and services

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Must have CDK experience
Must have a proven record as an Automotive Service Advisor
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.