Global Client Manager

American Express Global Business Travel; New York (NY); Remote; USD 70,000 - 140,000; Full time

Job summary

An established industry player is seeking a Global Client Manager to lead client retention and growth strategies in a fully remote environment. This role offers the opportunity to influence key decision makers and drive transaction revenue while collaborating with global partners. With a focus on world-class customer service, you will proactively identify risks and share market trends, making a significant impact on the business. Join a culture that values inclusivity and offers flexible benefits tailored to your needs, along with ample opportunities for professional development.

Benefits

Health Insurance

Retirement Plan

Parental Leave

Wellbeing Resources

Travel Perks

Skill Development Courses

Inclusive Culture

Qualifications

• Solid understanding of the business travel industry.
• Experience in a similar role supporting global clients is preferred.

Responsibilities

• Lead strategic client retention and growth plans for your account portfolio.
• Collaborate with operations and other internal teams.

Skills

Business Travel Expertise

Project Management

Organizational Skills

Professional Communication

Adaptability

Job description

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Client General Manager, you’ll lead the retention and growth plan for your dedicated account. We’re looking for proactive professionals with expertise in business travel and a passion for world-class customer service.

Our fully remote environment means more flexibility and the ability to collaborate with global partners. No two days are the same; you’ll have the power to impact our bottom line, gain insight into our business, and experience the support and prestige of being the leading global provider in our industry.

What You’ll Do On a Typical Day

1. Lead strategic client retention and growth plan for your account portfolio.
2. Proactively identify risks to the portfolio; develop and implement an action plan.
3. Collaborate with operations and other internal Amex GBT teams.
4. Influence key client decision makers, educating them about Amex GBT’s value and key differentiators.
5. Increase transaction revenue for Amex GBT and key suppliers.
6. Proactively share client and market trends with internal and external leaders.

What We’re Looking For

• Solid understanding of the business travel industry.
• Experience in a similar role supporting global clients is preferred.
• Strong project management and organizational skills.
• Ability to prioritize and handle competing demands.
• Adaptability and flexibility.
• Proactive identification and resolution of challenges.
• Professional written and verbal communication skills.
• Collaborative and receptive to feedback.

Location

New York, United States

The US national annual base salary range for this position is from $70,000 to $140,000, depending on experience, skills, and location. This role is also eligible for performance-based incentives and equity awards. For more details, refer to our Benefits-at-a-Glance document.

Benefits at a glance

• Flexible benefits tailored to each country, including health insurance, retirement, parental leave, and wellbeing resources.
• Travel perks from major travel providers.
• Access to over 20,000 courses for skill development.
• Inclusive culture with global inclusion groups.
• And much more!

We are committed to equal opportunity employment and providing accommodations for individuals with disabilities. Please contact us if you need assistance during the hiring process.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a great fit, please apply regardless of whether you meet every criterion.