Experienced Automotive Service Advisor

Koeppel Auto Group; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

An established industry player in the automotive sector is seeking dynamic individuals to join their team. With a legacy of service since 1937, this company values professional development, offering competitive compensation and a comprehensive benefits package. As a service advisor, you will play a crucial role in ensuring customer satisfaction by overseeing service orders and providing technical support. Join a family-owned business that prioritizes growth opportunities and fosters a supportive work environment. If you are passionate about delivering excellent service and want to make a difference, this is the perfect opportunity for you.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Qualifications

• Prior experience as a service advisor or service writer is required.
• Strong customer service and technical knowledge of vehicles are essential.

Responsibilities

• Oversee service orders and ensure customers receive prompt service.
• Answer technical questions about vehicle problems and repairs.
• Maintain Customer Success Index at or above company standards.

Skills

Customer Service

Technical Knowledge of Vehicles

Communication Skills

Problem-Solving

Education

High School Diploma

Automotive Service Experience

Job description

Building a Legacy

The Koeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937. Each Koeppel Dealership is "A" rated by the BBB of NYC.

We're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Prior experience as a service advisor or service writer required!

$100K - $150K (based upon experience)

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.