Experienced Automotive Service Advisor

FirstChoice Hiring; Elmhurst (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer match

Medical and dental insurance

Paid time off

Job summary

McGrath Elmhurst Toyota in Elmhurst, IL is seeking an experienced Automotive Service Advisor to join a high-volume service department. Evening and Saturday availability is especially valuable to meet customer demand.

You will be the main link between customers and the service team, guiding them through repairs, recommending maintenance options, and providing accurate estimates. The role requires strong communication, computer skills, and a customer-focused approach.

Qualifications

• Experience as Automotive Service Advisor required.
• Maintain a high CSI score and strong employment history.
• Evening and Saturday availability is highly valued.
• Strong customer service and communication skills required.
• Proficiency with computer systems and vehicle maintenance knowledge.

Responsibilities

• Greet customers and guide them through repair and maintenance processes.
• Recommend service options based on customer needs and vehicle history.
• Explain service costs and prepare accurate estimates.
• Schedule service appointments and communicate with customers.
• Offer service specials and additional maintenance opportunities.
• Monitor vehicles from entry to completion and review work with customers.
• Maintain a high CSI score and work closely with technicians.
• Perform other duties as assigned by service management.

Skills

Service advisory

Customer service

Communication skills

Computer proficiency

Mechanical knowledge

Evening Saturdays availability

Job description

Evenings and Saturdays Availability is Preferred

$70,000 – $120,000+ Earning Potential

McGrath Elmhurst Toyota is looking for an experienced Automotive Service Advisorto join our high-volume Service Department. Evening and Saturday availability is especially valuable.

What You'll Do:

As an Experienced Service Advisor, you'll be the key connection between our customers and our Service Department. You will:

• Greet customers and guide them through the repair and maintenance process
• Recommend service and maintenance options based on customer needs
• Explain service costs and provide accurate estimates
• Schedule service appointments and communicate with customers
• Offer service specials and additional maintenance opportunities
• Monitor vehicles from service-bay entry through completion
• Review completed work with customers and ensure their satisfaction
• Maintain a high CSI score
• Work closely with technicians and the Service Department team
• Perform other duties as assigned

What We're Looking For:

Automotive Service Advisor experience is required.

The ideal candidate has:

• Verifiable Automotive Service Advisor experience, including CSI and employment history
• Evening and Saturday availability is especially valuable
• Strong customer service and communication skills
• Computer proficiency
• Automotive mechanical knowledge
• The ability to thrive in a fast-paced, high-volume environment
• A positive attitude and strong work ethic
• Professional appearance and demeanor
• Valid driver's license and good driving record
• $70,000 – $120,000+ performance-driven earning potential
• 401(k) with employer match
• Medical and dental insurance
• Paid time off
• Vehicle walkaround technology
• And more!

If you're an experienced Service Advisor who knows how to build customer relationships, deliver exceptional service, and perform in a high-volume environment, we want to meet you.